System Operator I

Kapsch

12d•Onsite

About The Position

Kapsch is one of Austria's most successful global technology companies. With its comprehensive ITS (Intelligent Transportation Systems) portfolio, Kapsch is actively addressing the challenges of the present and the future with intelligent mobility solutions in a wide range of application areas. As a family-owned company founded in 1892 and headquartered in Vienna, Kapsch can look back on 130 years of experience with the future. Kapsch TrafficCom is seeking a highly motivated, detail-oriented individual to join our team, part time, at the Region 2 Transportation Management Center (TMC) in Utica, NY. The System Operator I is responsible for monitoring traffic conditions, coordinating incident response, and ensuring efficient operation of the Transportation Management Center (TMC) in Region 2. This role requires detailed familiarity with TMC daily obligations, tools, and systems. Operators must understand communications protocols, be knowledgeable about the locations and purpose of all Intelligent Transportation System (ITS) elements and be capable of independently following procedures and direction. An Operator I – Trainee will begin in a training capacity and is eligible for promotion to System Operator I upon successful completion of a core competency evaluation developed by NYSDOT Region 2 management. This evaluation ensures the trainee demonstrates proficiency in TMC operations, systems, and protocols. Once confirmed as knowledgeable and competent, the trainee will transition to the System Operator I role.

Requirements

Associate degree or higher; OR Minimum of 60 college credit hours (transcripts required), including courses supporting oral, written, and computer/software Knowledge, Skills, and Abilities (KSAs); OR Two years of full-time employment meeting the Qualifying Experience criteria
Must possess a valid driver’s license
Oral and written communication
Computer/software skills, including MS Office applications and spreadsheets
Ability to use roadway maps and knowledge of roadway elements, specifically local roadways
Ability to work effectively with co-workers, NYSDOT staff, and partner agencies
Experience in one or more of the following areas: Operations
Dispatching with agencies such as: Transportation (DOT, trucking, tow, transit, rail)
Fire, Police, EMS, 911
Military
First responder or military experience
TMC operations experience
CCTV monitoring for: Federal/state/city government agencies
State gaming commissions
Alarm/security companies
Customer service call center experience
Management experience
All prospective System Operators must demonstrate basic computer skills during the interview, including: Fundamental typing
Navigating a standard Windows-based computer

Nice To Haves

Strong organization and interpersonal skills
Ability to perform with minimal supervision
Ability to cope with stress and perform in a cooperative team environment with the Client