System Operations Specialist

Integrative Emergency Services•Dallas, TX

1d•Hybrid

About The Position

Integrative Emergency Services, LLC (“IES”) is seeking a System Operations Specialist. This role is responsible for managing the operational and administrative functions of the assigned locations, as well as providing support to the President, Medical Directors, Emergency Room Physicians, and APPs associated with our hospital partner(s). This role will manage day-to-day practice operations, drive process improvements, and build strong relationships with stakeholders. Additionally, this role involves independent oversight in managing key operational processes, optimizing workflow, and ensuring organizational compliance within the scope of role. This position plays a vital role in optimizing hospital operations and maintaining effective relationships between clinicians, leadership, and departments. IES is dedicated to cultivating best practices in emergency care, providing comprehensive acute care services, creating value, and supporting patients, employees, clients, providers, and physicians in pursuit of the highest quality health care.

Requirements

Minimum of 5 years of experience in healthcare administration, hospital operations, or related field.
Previous experience working directly with physicians, medical directors, or other clinical leaders in a hospital or large healthcare organization
Ability to think critically and make data-driven decisions that drive operational improvements, with autonomous problem-solving capabilities.
Proven ability to make strategic decisions without direct oversight. Ability to independently manage tasks, prioritize initiatives, and resolve operational challenges within scope of role.
Excellent interpersonal and oral/written communication skills. Ability to effectively interface with senior leadership, physician leadership, clinicians, hospital administrators, and external partners. Capable of conveying complex information clearly to diverse audiences.
Strong organizational and project management skills with the ability to manage multiple projects simultaneously, ensuring deadlines and objectives are met without the need for micromanagement.
A proactive approach to identifying and addressing the needs of both internal and external stakeholders, with a commitment to delivering high-quality service.
Ability to work effectively within teams while also being able to work independently on complex tasks or projects.
Proficiency with healthcare management software and Microsoft Office Suite.
Proactive and detail-oriented with the ability to manage multiple priorities.
Ability to use discretion appropriately and maintain confidentiality.
Ability to read, write and speak English proficiently.

Nice To Haves

Experience with provider scheduling

Responsibilities

Support the operational needs of the eight (8) Emerus locations, with the expectation of four (4) more locations being built within the next three years.
Manage day-to-day operational tasks, ensuring efficiency in scheduling, site support, and workflow coordination. Address facility-related operational needs and resolve operational issues proactively. Assist with vendor relationships, ensuring service delivery and cost-effectiveness.
Lead special projects aimed at enhancing operational effectiveness, quality improvement, and data reporting.
Manage operational initiatives, including new client implementations and departmental projects, ensuring timelines, milestones, and objectives are met. Serve as the primary liaison between assigned medical directors, hospital leadership, and IES departments including HR, Credentialing, Payroll, and Recruiting.
Establish and maintain strong relations with key stakeholders such as Medical Directors, Hospital Administration, Managers, Clinicians, Nursing, and other IES personnel.
Ensure timely completion and maintenance of fair and adequate Clinician schedules, including, but not limited to, importing data into databases and releasing schedules to clinicians. Ensure all shifts are covered and resolve callouts autonomously and in a timely manner.
Provide administrative and operational support to the department to include the System President, Medical Directors, Clinicians, and support staff. Facilitate connections with appropriate personnel for further assistance when required. Take ownership of operational issues and resolutions. Collaborate with clinical leaders to ensure smooth operations.
Independently manage meeting coordination, scheduling, agendas, and minutes at assigned sites, ensuring timely action on operational issues. Answer and screen Clinician calls. Participate in and organize education, social, and quality events as requested.
Develop and maintain clinical/operational dashboards for site leadership to track metrics and performance, proactively identifying areas for improvement.
Manage the onboarding of new clinicians by coordinating orientation activities and ensuring timely completion of credentialing and contracting steps. Coordinate training/educational courses to include shadow/orientation shifts.
Handle sensitive information in accordance with company protocols
Ensure new hires are oriented, trained, and new hire checklist is completed. Coordinate training/educational courses to include shadow/orientation shifts.