System Operations Engineer(GCS / PCS Operations & Maintenance)

DOOTA INDUSTRIAL AMERICA LLC•Austin, TX

About The Position

This role is responsible for daily monitoring and support of GCS, PCS, and related systems to ensure high availability, data integrity, and life-safety–critical reliability. The position serves as the first-line responder for alarms and incidents, manages tickets and system changes, supports PCS drivers and industrial communications, and follows formal change management procedures. The role also focuses on preventive maintenance, continuous improvement, documentation, reporting, and cross-functional coordination to minimize risk, meet SLAs, and maintain stable operations. Join Doota Industrial America and be part of a thriving company that values safety, professional growth, and collaboration. Embark on an exciting career journey and make a tangible impact on the lives of those around you.

Requirements

Strong operational experience with monitoring and control systems.
Hands-on experience with: • Relational databases, with a strong emphasis on Oracle and/or MS SQL • Writing, analyzing, and troubleshooting SQL queries • Understanding database schemas, table relationships, and data flows • Investigating system issues through data analysis, queries, and historical records
Operational experience in: • Linux-based environments (basic shell usage and log inspection) • Analyzing logs, alarms, trends, and system metrics to identify root causes • Supporting production systems where database integrity and availability are critical
Ability to: • Quickly understand existing database structures and system data models • Trace how data moves between systems, services, and monitoring components • Assess the operational impact of data anomalies, missing records, or performance degradation
Familiarity with application-level technologies such as: • .NET, C#, Java, or similar languages (for reading logs or understanding system behavior) • Basic understanding of UI or scripting technologies (e.g., JavaScript) is a plus, but not required
3–10+ years of experience in operations, maintenance, or systems engineering within: Semiconductor manufacturing Industrial automation Mission-critical or life-safety systems
Demonstrated ability to operate under defined SLAs and escalation models.
Strong analytical, troubleshooting, and documentation skills.
Ability to work independently while coordinating across multiple cross-functional teams.
Clear communication skills for incident reporting, governance reviews, and client interaction.