System Operations Engineer

Burwood Group•Chicago, IL

18d•$80,000 - $100,000•Hybrid

About The Position

Burwood is currently looking for candidates to join the Burwood Managed Services team, which will allow you to get hands-on with the latest infrastructure and cloud technologies, including Storage, Virtualization, LAN/WAN, Cloud, Security, Wireless, and more. The Burwood Managed Services (BMS) Operations Team is constantly raising the bar for great customer support and service, and we pride ourselves in hiring people who share the same passion for outstanding customer service. In addition to the day-to-day responsibilities, you will have the chance to participate in planning, designing, and engineering services to implement changes to client infrastructure to better and more quickly resolve technical issues.

Requirements

You enjoy the challenge of problem-solving in a technical environment.
You have a passion for customer service and doing the right thing for the customer at all times.
You have advanced customer service skills/soft skills and experience in handling customer relations.
You maintain a professional demeanor and have excellent communication skills, whether that be in-person, over the phone, or via e-mail.
You pay strict attention to detail in all that you do to ensure minimal risk to the environment.
You enjoy working flexible hours, working when it is necessary, and taking the time off you need to ensure you're always at the top of your game.
You take responsibility and are accountable for your work.
You love to be part of something bigger than you and work to see the team succeed above all.
You are motivated to learn and grow in your career and can adapt to change or business needs.
Storage Systems: Nimble, NetApp, Pure
Server Systems: Dell, Cisco, HPE
Network: Cisco, Dell, Palo Alto, Citrix
Virtualization: VMware, Citrix, Hyper-V
Data Replication and Backup platforms: CommVault, Veeam
Microsoft Server Technologies: Active Directory, Group Policy, Server 2012/2016/2019/2022
Microsoft 365
Linux OS and variants
Sophos

Responsibilities

Support, operate, and maintain datacenter infrastructure systems.
Capacity planning and management of data center resources
Connectivity and bandwidth management between the data center and service provider network.
Development of methods of procedure (MOPs) and standard operating procedures (SOPs) for engineering, TOC, and onboarding teams.
Perform maintenance during data center/customer maintenance windows as required, including hardware, software, and firmware upgrades.
Participate in on-call rotation.