System of Care Coordinator

TRILLIUM HEALTH RESOURCES • Lumberton, NC

1d • Remote

About The Position

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.

Trillium Health Resources has a career opening for a System of Care Coordinator to join our team! The System of Care (SOC) Coordinator is responsible for providing overall coordination and oversight of developing and supporting a system of care for young people and families receiving child mental health and substance use services for assigned counties in the Trillium Catchment Area. This position ensures all program requirements are met and maintained. This position acts as the primary contact for other systems in the catchment area who work in partnership to support the identified population. In addition, this position will represent Trillium at public meetings related to any and all services and populations covered by Trillium; specifically, the Community Collaborative Meetings and Child MDT meetings. This position will assist with program development, consultation, resource management, coordination of other services, and agencies to best meet the needs of the persons served and also attend multi-disciplinary teams (MDTs) to assist the child and family care planning.

Requirements

• Master’s degree in a human services field and two (2) years of experience working in or with child public service systems; OR
• Bachelor’s degree in a human services field and four (4) years of experience working in or with child public service systems required.
• Must have a valid driver’s license.
• Must reside within Trillium’s Southern Region, which includes the following counties: Bladen, Brunswick, Columbus, Hoke, Lee, Moore, New Hanover, Robeson, and Scotland.
• Must be able to travel within catchment as required.

Responsibilities

• Coordinate the System of Care for assigned counties, including ensuring the development of collaborative committees, policies, protocols, and procedures. The SOC Coordinator will serve as staff to the local community collaborative(s), recruit and maintain membership that includes family members, youth, child-serving agencies, and community partners.
• Attend staff meetings of partner agencies to explain the changes and updates in the mental health system as well as promote best practices in behavioral health services.
• Educate other employees and the community at large about services, changes, funding source requirements, eligibility, and service availability. The SOC Coordinator will identify technical assistance needs of the community collaborative(s), provider agencies, families and Trillium staff and facilitate the necessary assistance.
• Support and educate stakeholders on funding sources and state and federal guidelines. Provide input into local system annual gap and needs analysis based on feedback from community collaborative.
• Work with community stakeholders and personnel to determine treatment resources available for individuals and assist with connecting them through the LME and/or Community Care of NC (CCNC), Carolina Complete Health (CCH) or other treatment providers, clinical home, medical home, and other supports within the community system of care.

Benefits

• Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval.
• Work-from-home options available for most positions
• Health Insurance with no premium for employee coverage
• Flexible Spending Accounts
• 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
• NC Local Government Retirement Pension (defined-benefit plan) https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook [https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook]
• 401k with 5% employer match and immediate vesting
• Public Service Loan Forgiveness (PSLF) qualifying employer
• Quarterly stipend for remote work supplies

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level