System Nursing Call Center Manager

IU Health • Indianapolis, IN

1d • Remote

About The Position

Our leaders shape strategic initiatives, develop passionate teams, and work to
improve health outcomes. They advance our mission and exemplify excellence,
compassion, teamwork and purpose in all that they do. Indiana University Health
is seeking individuals who embody these values to join our Nursing- Call Center
Team leadership team in the role of System Nursing Call Center Manager.

Oversees the daily operations of patient care and resources, specifically
related to triage nursing, medication management, and clinical referral review
in the statewide systemized nursing call center. Aligns administrative strategy
with frontline delivery by overseeing clinical workflows and resource management
for service-line-specific PODs. Provides seamless continuity for patients across
the state while ensuring the highest standards of safety, accuracy, and
efficiency. Manages a team of remote direct reports while adapting to the
specific accountability needs of the program to optimize both the patient and
provider experience.

This is a mostly remote role with occasional onsite expectations working
Monday-Friday day shift. Previous leadership experience is strongly preferred.

Indiana University Health is unlike any other healthcare system and we're
looking for team members who share the things that matter most to us. IU Health
leaders play a crucial role in advancing the mission of our organization and
inspiring teams to make a meaningful difference in the lives of patients. As one
of Indiana’s largest employers and the most comprehensive medical system in the
state, our vision is to lead the transformation of healthcare through quality,
innovation and education, and make Indiana one of the nation’s healthiest
states.

IU Health is the largest health system in Indiana with nearly 40,000 team
members, 15 hospitals and $8.64 billion in operating revenue. The system’s
programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and
transplants have received national recognition for quality patient care.  IU
Health, in partnership with the Indiana University School of Medicine, bring
together highly skilled physicians, researchers, and educators into close
collaboration to provide world-class care for children and adults and improve
the health of patients and communities across Indiana.

Indiana University Health is dedicated to a fair hiring process and is committed
to equal opportunity and nondiscrimination for all individuals, regardless of
age, color, disability, ethnicity, marital status, national origin, race,
religion, gender identity, expression, sexual orientation, or veteran status.

Requirements

• Bachelor's Degree is required.
• Requires 4-6 years of relevant experience.
• Requires an active Registered Nurse (RN) license in the state of Indiana or an active Nurse Licensure Compact (NLC) RN License.
• Requires that the RN has graduated from a nationally accredited nursing program.
• Requires Basic Life Support certification through the AHA. Candidate will need to complete quarterly RQI on-site to retain active BLS status.
• Other Advanced Life Support certifications may be required per unit/department specialty according to patient care policies.
• Requires completion of Clinical Specialty Professional Certification within 1 year upon meeting eligibility requirements.
• Requires knowledge in business applications.
• Requires the ability to plan and manage the utilization of resources.
• Requires knowledge of the principles of growth and development over the life span.
• Requires knowledge and skills necessary to provide care appropriate to the age and development levels of the patients served.
• Requires the ability to facilitate and lead work groups.
• Requires the ability to apply the organization personnel policies and procedures.
• Requires the ability to promote teamwork and build effective relationships.
• Requires the ability to take initiative and meet objectives.

Nice To Haves

• Master's Degree is preferred.
• Previous leadership experience is strongly preferred.

Responsibilities

• Oversees the daily operations of patient care and resources, specifically related to triage nursing, medication management, and clinical referral review in the statewide systemized nursing call center.
• Aligns administrative strategy with frontline delivery by overseeing clinical workflows and resource management for service-line-specific PODs.
• Provides seamless continuity for patients across the state while ensuring the highest standards of safety, accuracy, and efficiency.
• Manages a team of remote direct reports while adapting to the specific accountability needs of the program to optimize both the patient and provider experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees