System Navigator

Pacific Clinics-posted 2 months ago

$28 - $34/Yr

Full-time • Entry Level

San Francisco, CA

1,001-5,000 employees

Ambulatory Health Care Services

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Enhanced Care Management (ECM) is a program within a far-reaching, multiyear plan to transform California's Medi-Cal system, known as California Advancing and Innovating Medi-Cal (CalAIM). Led by California's Department of Health Care Services, the goal of CalAIM is to help integrate Medi-Cal more seamlessly with other social services and help improve outcomes for the millions of Californians covered by Medi-Cal, especially those with the most complex needs. Customers enrolled in the ECM program receive comprehensive care management from a single System Navigator who coordinates all their health and health-related care, including physical, mental, and dental care, and social services. ECM makes it easier for customers to get the right care at the right time in the right setting and receive comprehensive care that goes beyond the doctor's office or hospital. Come join our team, partnering with managed care health plans, and change the landscape of Behavioral Health and integrated care in our state!

Works actively with the program's other team members to develop strategies for outreach to consumers who tend to isolate themselves.
In coordination with a multidisciplinary team, assist consumers in selecting services and/or programs that will be useful in achieving their recovery and/or treatment goals.
Demonstrates a commitment to consumer choice and empowerment.
Demonstrates an ability to develop respectful interpersonal relationships with consumers while maintaining appropriate boundaries.
Assists and supports consumers with identifying, linking to and appropriately utilizing healthcare resources including the member's primary care physician as well as specialty care providers, dental care and vision care, if applicable.
Assists and supports members with establishing benefits such as Supplemental Security Income (SSI), Medi-Cal and other benefits for which they are eligible.
Assists and supports members with identifying their housing needs and/or resources in the community to meet these needs.
Assists and supports members with linking to and participating in substance abuse services both on-site, if available, as well as in the community.
Assists and supports members with linking to and utilizing education and employment services.
Assists consumers in learning social skills and independent living skills that facilitate community integration including budgeting, transportation and grooming and hygiene.
Supports consumer's integration into the community through social and recreational activities.
Develop and facilitate peer support and self-help groups as appropriate to recovery/treatment goals.
Helps consumers and family members identify, understand and combat stigma and discrimination associated with mental illness and develop strategies to reduce self-stigma.
Increases awareness and provide linkage to self-help programs and consumer advocacy organizations that promote recovery.
Supports the vocational choices consumers make and assist them in overcoming barriers to employment.
Encourages and supports members' skills and talents.
Maintains billable services consistent with program needs and funding source expectations, through documentation and other required paperwork.
Participates in off-site presentations introducing the program to community partners and potential new consumers.
Attends and participates in staff meetings on a regular basis to provide input towards program development and staff training.
Attends and participates in scheduled supervision to provide or receive input towards program development and staff training.
Exhibits a non-judgmental approach to effective listening maintaining, respectful eye contact and an appropriate level of engagement.
Reports to work on time and maintains reliable and regular attendance.
Models the agency's mission and core values in all communication and correspondence.
Communicates effectively in a culturally competent manner with a diverse member population and promotes favorable interaction with managers, co-workers and others.
Provides caregivers or other support system with information about the agency, process and procedures, and the various roles to assist them.
Use their voice to direct treatment.
Participates in continuous learning process as it relates to engaging consumers.
Required to meet applicable productivity and documentation requirements.
Assists with the design and implementation of internal and external trainings about the caregiver/support system.
Holds staff accountable to service delivery principles related to the consumer/family voice, choice, access, pace and process, through sharing personal experience, engaging in team meetings and consultations with staff internally and externally.
Models and coaches effective coping techniques for consumers, caregivers/support system.

High school diploma or GED required.
Completion of Mental Health Worker Training Course is highly desirable.
Position is reserved for an individual who has lived or knows someone with lived experience with mental illness or the mental health system.

Self-identified as a person with lived (or family) experience with mental illness and the mental health system.
Ability to identify recovery principles and explain their recovery process.

Benefits eligibility starts on day ONE!
Comprehensive Medical, Dental & Vision benefits, Voluntary Life Insurance, Flex Spending, Health Savings Account, EAP, and more!
Employer Paid Long-Term Disability & Basic Life Insurance
401K Employer Match up to 4%
Competitive Time Off Plans (may vary by employment status)
Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.

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