System Manager - US Onsite

Motorola Solutions

1d•$90,000 - $100,000•Onsite

About The Position

Motorola Solutions (MSI) is seeking a System Manager / Technical Consultant to serve as the primary onsite lead for a key customer in Philadelphia, PA. This role is critical to delivering on our Maintenance Agreement by coordinating all service activities with local providers while actively identifying opportunities to expand MSI’s service footprint. Residency Requirement: Candidates must currently reside within a commutable distance of Philadelphia and be willing to work daily at the customer’s onsite location.

Requirements

High School diploma, Associates, or Bachelor's degree in Computer Science, Information Systems, or Technology, OR 4+ years of work experience in resolving customer technical issues required.
Must be able to obtain a background clearance as required by our government customers.
Legal authorization to work in the U.S. indefinitely is required.
Employer work permit sponsorship is not available for this position.

Nice To Haves

Microsoft MCSE or equivalent; Cisco CCNA or related experience.
In-depth installation and troubleshooting experience for Windows Server (2008/2012) and Windows (7/10).
Deep experience with Windows Domain architecture, Active Directory, and LAN/WAN troubleshooting.
Hands-on experience with Dell and HP server/desktop hardware.
Experience with Linux/UNIX technical support, VOIP applications, and 3rd party integrations
Exceptional written and oral English fluency; ability to translate technical issues for non-technical stakeholders.
Proven ability to troubleshoot critical, high-pressure issues while maintaining calm, effective communication with management.
A "consultative" mindset geared toward continuous improvement and identifying customer needs.

Responsibilities

Contract Management: Oversee day-to-day activities to ensure 100% compliance with MSI’s contractual commitments, specifically focusing on response and restoration timeframes.
Relationship Leadership: Act as the central liaison between MSI, the local service partner, and the customer to ensure peak satisfaction.
System Performance: Remotely diagnose failures, manage emergency escalations, and monitor monthly system availability metrics.
Business Growth: Collaborate with the Sales Account Executive to identify new sales opportunities and formulate future communication requirements for the customer.
Technical Design & Upgrades: Review recommendations for system modifications and improvements with Engineers and third-party contractors to ensure total compatibility.
Reporting: Maintain accurate service histories and prepare professional briefings for customer and Motorola leadership.