About the position
2020 Companies, in partnership with Samsung Electronics America, is seeking an experienced Outsystems System Implementation Manager to lead the deployment of a new Customer Service (CS) system. This role will be based in our Ridgefield Park, NJ office, with on-site presence required. Making the future is everyday life at Samsung. We're seeking innovators who are called to change the world and build a better one. We enable the best technology hardware on the planet, but our best is always a prototype for something better, and our people thrive with a driven mindset - better builds on better. We believe an inclusive culture and a diverse workforce drive innovation and growth. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. We are building a better tomorrow for our customers, partners, and communities.
Responsibilities
- Lead internal company process improvement projects and initiatives through evaluation and documentation of current work processes and identification of improvement strategies.
- Facilitate business requirement gathering and manage comprehensive project documentation.
- Evaluate business needs and initiate quantitative and/or qualitative analysis to support project proposal or evaluation results.
- Develop processes to efficiently manage, monitor, and track project deliverables, budget, and expenses.
- Work closely with project teams to monitor project scope and provide timely status/situation updates to all relevant stakeholders.
- Manage relationships and expectations of both internal and external project stakeholders.
- Lead project team meetings to communicate project status, budget, and expense status.
- Simulate overall budget and financial impact with key expense drivers and factors.
- Direct and perform ad-hoc projects and analysis as assigned by management, working independently or with cross-functional teams.
- Assist in preparing materials in MS Office applications such as Word, Excel, and PowerPoint to be presented within and outside of PI team.
- Present analysis results to internal and external stakeholders.
- Assist manager with all project-related tasks.
Requirements
- 5+ years of experience in consulting, finance, or a related field.
- Strong project and program management skills; proven ability to prioritize and deliver results in a fast-paced, multi-project environment.
- Comfortable with ambiguity; exercises sound judgment and decision-making.
- Quick learner of business processes with a passion for driving initiatives on behalf of stakeholders.
- Strategic thinker with end-to-end problem-solving and planning abilities.
- Works well independently and collaboratively, meeting deadlines and team goals.
- Skilled in conducting research and interviews to grasp new topics, processes, and businesses.
- Experience collaborating with stakeholders at all levels and leading cross-functional teams.
- Strong interpersonal skills; builds relationships across departments and external partners.
- Proven influence and change management capabilities.
- Excellent verbal and written communication skills across business functions (sales, ops, logistics, systems, finance).
- Confident public speaker; able to present project goals and outcomes to varied audiences.
- Leadership potential with experience mentoring and training junior staff.
- Detail-oriented, highly organized, and ready to take on new challenges.
- Experience with SaaS tools like ServiceNow, Salesforce, or SAP.
Nice-to-haves
- Bilingual in English and Korean.
- PMP Certified.
- System Administrator (CSA) Certified.
- Certified Implementation Specialist - Risk and Compliance.
- Outsystems certification (highly desirable).
Benefits
- Receive a competitive salary, paid weekly.
- Next day pay on-demand with DailyPay.
- Health/Dental/Vision benefits.
- 401K Program with matching.
- Paid Time Off.
- Paid Holidays.
- Scholarship opportunities for employees and direct family members.
- Employee Assistance Program.
- Leadership Development Program.
