System Engineer

GFI Digital • Champaign, IL

70d

About The Position

The Field Engineer provides a high level of in-person customer service implementing, maintaining, resolving technical issues, supporting, and optimizing all customer workstation and server hardware, software, and network equipment and connectivity. Must be customer service orientated, have effective verbal and communication and provide proactive work on behalf of our clients.

Requirements

• Three to five years hands on experience configuring, deploying, supporting and troubleshooting PC hardware, Windows operating systems and Windows applications, server hardware and operating systems and networking equipment networking hardware and protocols.
• Experience working with 3rd party vendors.
• College diploma or university degree in the field of computer science preferred.
• Industry certifications such as Microsoft, CompTIA, Cisco and other is a plus but not required.

Responsibilities

• Work through ticketing system to configure, implement, monitor, manage, and support all of clients IT environments including Windows workstations, server hardware and server operating systems, anti-virus/malware software and remediation, email systems such as Office 365 and/or Exchange and SPAM Filtering, network switches, firewalls and access points, backup systems and data recovery.
• Administer and maintain end user accounts, permissions and access rights.
• Provide 3rd party vendor management assistance.
• Produce accurate documentation related to client environments and issue resolution.
• Ensure that Service Level Agreements are met for all customers.
• Setup, deploy and replace Windows desktops and laptops.
• Setup and install Windows operating systems, Microsoft Office Suite, and other Windows applications.
• Setup and install network equipment such as switches, firewalls and/or wireless access points.
• Setup, deploy, replace and support server hardware and Windows Server operating systems.
• Setup, deploy and support server virtualization such as Microsoft Hyper-V and VMWare.
• Coach and mentor junior staff.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off at hire date
• Referral program
• Vision insurance

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees