Ntiva-posted 8 months ago
$60,000 - $90,000/Yr
Full-time • Mid Level
Remote • McLean, VA
Professional, Scientific, and Technical Services

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we're more than a Managed Services Provider—we're a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other. Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we're on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together. If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we'd love to meet you. Come explore one of our many opportunities and grow with us! As the Systems Engineer, you will be responsible for the design, implementation, monitoring, and support of data backup and disaster recovery solutions for our diverse client base. This role requires strong technical expertise, excellent customer service, and a proactive approach to ensure client environments are secure, compliant, and recoverable. You will play a key role in maintaining the reliability and resilience of client systems, ensuring their operations continue seamlessly.

  • Design, configure, and maintain backup and disaster recovery solutions tailored to client needs, using industry-standard tools (e.g., Veeam, Commvault, Acronis, Datto, Rubrik, etc.)
  • Monitor and manage backup jobs, ensuring successful completion, and proactively resolving failures or inconsistencies
  • Perform routine restore tests to verify data integrity and validate recovery procedures
  • Work closely with clients to develop and document backup strategies, retention policies, and disaster recovery plans
  • Respond to incidents, data loss events, and recovery requests in a timely and professional manner
  • Maintain up-to-date documentation on backup configurations, policies, recovery procedures, and client environments
  • Stay current with industry best practices, security requirements, and compliance standards (e.g., HIPAA, GDPR)
  • Participate in on-call rotation and after-hours support as needed for critical incidents
  • Collaborate with other internal teams (NOC, ProServ, Account Management, Etc) to support integrated IT environments
  • 3+ years of experience in a backup/recovery role within an MSP or multi-tenant environment
  • Proficiency with leading backup platforms (e.g., Veeam, Commvault, Acronis, Datto, Rubrik)
  • Strong understanding of virtualization technologies (VMware, Hyper-V)
  • Familiarity with cloud-based backup and DRaaS solutions (e.g., Azure Backup, AWS Backup, BDR, Azure Site Recovery)
  • Solid knowledge of Windows and Linux server environments
  • Experience with scripting (PowerShell, Bash) for automation tasks
  • Excellent troubleshooting, documentation, and communication skills
  • Relevant certifications (e.g., Veeam VMCE, Microsoft AZ-104, ITIL)
  • Experience working in compliance-regulated environments
  • Exposure to RMM platforms (e.g., ConnectWise, N-able, Datto RMM)
  • Medical, Dental and Vision coverage for employee and family
  • 401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)
  • Group Term Life and Accidental Death and Dismemberment coverage (company provided)
  • Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
  • Health Savings Account (HSA) Options / PPO Options
  • Employee Assistance Program
  • Paid Time Off (PTO) + Volunteer Time Off (VTO) + 11 Paid Holidays
  • Education Reimbursement Program
  • Generous Employee Referral Program - cash bonus for successful referrals!
  • Dynamic Recognition and Rewards
  • Clear Promotion and Advancement Tracks
  • Work with Industry-Leading Talent
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