System Engineer

Truno•Greenville, SC

15d

About The Position

The System Engineer will help build out, maintain, and troubleshoot our rapidly expanding infrastructure. This individual will be a part of a talented team of engineers that demonstrate superb technical competency, traveling to stores and offices of customers to install, troubleshoot, service, and repair machines and other equipment. This individual will manage and monitor all systems and infrastructure while installing, configuring, testing and maintaining operating systems, application software and system management tools. The System Engineer will analyze the site and consult with users on site to determine system requirements. This individual will work independently and make decisions in the field regarding the implementation of the systems based on user requirements.

Requirements

High School Diploma or equivalent (required)
One to three years related experience and/or training; or equivalent combination of education and experience (required)
Familiarity with Microsoft Office products (required)
Familiarity with power and hand tools (required)
Basic computer skills (required)
Dress professionally and appropriately (required)
Excellent oral and written communication (required)
Ability to think, learn, and solve, problems quickly (required)
Must be able to work independently and with limited supervision (required)
Capable of multitasking (required)
Exceptional organization skills (required)

Nice To Haves

Bachelor's degree (preferred)
Experience in general retail, grocery, and/or foodservice industries (preferred)
Familiarity with networking (preferred)

Responsibilities

Staging duties to include system configuration testing and troubleshooting with customers and developers to implement those fixes
Analyze site and system requirements and consult with on site users to determine install implementation plan.
Modify the system as needed to meet customer expectations
Test and validate equipment connections and functionality to ensure proper installation
Liaise with vendors and other IT personnel for problem resolution
Assist in the continuous improvement of the installation and set-up process
Maintain security, backup, and redundancy strategies
Document service and installation actions by completing forms/reports and expense logs
Maintain close interaction with warehouse staff to verify equipment for upcoming installs
Travel to the home office for continued training, as well as specialized product training
Maintain rapport with customers by examining complaints, identifying solutions, suggesting improved methods and techniques, and recommending system improvements
Maintain customer confidence by keeping service information confidential
Provide service, support, installation, and training to customers, if necessary
Make independent decisions on site pertaining to system implementation
Must be able to work a flexible schedule that may include weekends, nights, and early mornings