System Engineer (64249)

United Digestive•Atlanta, GA

About The Position

United Digestives (UD) System Engineer will be an advanced member of the IT Team focused on implementation and maintenance of the software and hardware used by the practice.

Requirements

High school diploma or GED required, technology certificates or Bachelor’s degree in related field preferred
ITIL Foundation Certified
2-3 years IT experience required, experience in IT related to healthcare, including HIPAA regulations and HL7/FHIR interfaces is preferred.
Comfortable with using: Windows Operating Systems (Windows 7/8/8.1/10/11, Server 2012/2016/2019/2022), TCP/IP, SQL, PowerShell, Citrix/Terminal Services, Active Directory/Entra ID, Azure Systems (Exchange Online, OneDrive/SharePoint, Teams, Intune, Office 365, Power Automate, Power BI, Power Apps), Microsoft Defender stack (Defender for EndPoint, Defender for Cloud, Defender for Identity, Defender for Office, Exchange Online Protection).
System Engineer must be able to: Autodidact; able to research, understand, and apply new solutions
Provide a high level of customer service at all times
Plan, prioritize, and complete multiple tasks as delegated
Work under pressure; assess, respond to, and communicate issues in a timely manner
Communicate clearly with coworkers, physicians, patients and vendors through the telephone, direct/email messaging, and in-person
Maintain composure and set a professional example for coworkers/subordinates
Be reliable, punctual, and able to work independently
Maintain the strictest confidentiality
Requires sitting and standing associated with a normal remote and office environment; light lifting required; early morning, late evening, and weekend hours will be required on occasion; multi-state and city travel as business needs require.

Nice To Haves

Additional experience with SalesforceMC, Robotic Process Automations (UiPath, Droidal), AI (LLM training), other Azure Resources (Virtual Machine, Storage Account, Azure Arc, Microsoft Sentinel, Azure Monitor, Key Vault, Azure Migrate), VMWare ESX, XML/JSON/HTML, Certificate Management, Multiple Forest Domains, DNS Management, SSO/SAML/OAuth, Conditional Access, DLP, and other security tools are preferred

Responsibilities

Responsible for maintaining computers and server equipment
Requires on-call hours to ensure maximum uptime of managed systems
Acts as an escalation point for technical support issues/help desk
Executes medium to large-sized IT projects, including company-wide software implementations/upgrades, office moves, and new offices
Serves as primary point of contact for certain IT vendors
Maintain and track system securities and tools as directed by the System Administrator
Have a good understanding how changes from one system may affect another system or workflow
Follows, reviews, and enforces UD IT Policies and Procedures
Answers incoming calls in a timely and efficient manner; addresses technical support questions appropriately and courteously
Answers emails and voicemails, responding in a timely and professional manner
Meets or exceeds quality and productivity standards as set by the System Administrator
Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information
Participates in staff meetings as directed by Director of IT
Interpret and act on security threats
All other duties and projects as assigned