System Engineer

Vertilocity•Holmdel Township, NJ

2d•$70,000 - $90,000

About The Position

A System Engineer requires a high-level of critical thinking and problem solving. The individual in performing this role is experienced and knowledgeable in the technical details of support technologies. In addition, a System Engineer has the ability to quickly adapt to technologies that may be newly released or non-standard. A System Engineer will have strong interpersonal skills and the ability to relate to individuals at all levels of an organization. The role will ensure the client is confident in Vertilocity's ability to successfully implement and configure solutions recommend by Vertilocity. A System Engineer will stay up to date on the solutions being introduced, whether they be an all-encompassing solution or third-party add-ons. The technological aspects of this role requires an interest and curiosity in fully understanding solutions. Therefore, training, self-study, and continuous improvement of skills are evaluation factors for a System Engineer. This role requires an individual to be team-oriented and be open and honest about their abilities and deficiencies. Then, as a team, Vertilocity's can address the immediate problems and improve areas of need per the individual. A System Engineer will provide services at a client's location, and the ability to travel to the client is required (mostly local). A System Engineer should gain certification in any solution in which Vertilocity is presenting to our clientele. This role calls for solid writing skills and organization. Time should be accurately entered and the written details outlining the time entry should be clear and justify the effort in terms of time entered.

Requirements

Demonstrated ability to solve problems and quickly learn new technology
Responsible, professional, and motivated
4-6 years experienceInformation Technology experience
Experience with PSA and RMM tools
Experience in Switching, Routing, and Firewalls
Experience with Fortinet Technologies will be considered first
Must have experience in the establishment of static and software-based VPNs
Microsoft Server Network
Microsoft Azure Platform
Must understand and have experience with Domain Services
Experience and concept understanding of AD, DNS, and DHCP
Establishing Platform and Network Services
Creation of Server Environment
Experience in connecting Azure Services to environments (AD Sync, AD Premium, Office 365 Management)

Nice To Haves

Experience with Cisco or SonicWALL is a plus
Certifications Switching/Routing/Firewall technologies are a plus
Remote Desktop Services and Azure Virtual Desktop experience is a plus
MCSA or MSCE is a plus
Certification a Plus

Responsibilities

Provide the top tier of hands-on support for assigned client accounts.
Ensure consistent implementation of deployed technologies and Vertilocity standards.
Manage escalated issues with Support Technicians and provide post-review on resolved escalated incidents
Continuously maintain client technical documentation.
Maintain client user contact information and ensure each supported individual's information is current and accurate.
Implement configurations for firewalls, wireless solutions, switches, servers, as well desktop/pcs for future use for each supported client
Have the ability to manage Backup and Disaster Recovery Systems. For example, ensuring proper backups are created and having the ability to restore from a Backup and Disaster Discovery System.
Utilize proactive reviews and visits to assigned clients to reduce risks and future IT-related incidents.
Track all time and expenses associated with job responsibilities
Work with Network Administrator to prepare deliverables for Quarterly Business Review
Identify and communicate opportunities within assigned clients
Handle escalated tickets