System Engineer

Valence Care - HCS - Girling NY - Extended Home Care - A&J Staffing - A Better Life - Direct Care-posted about 2 months ago
Full-time • Mid Level
Onsite • New York, NY
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We are seeking an experienced and detail-oriented System Administrator to oversee our IT infrastructure, with a focus on network management, security, Microsoft Azure/Office 365 administration, and advanced support for service desk escalations. This role ensures the stability, security, and scalability of our technology environment while serving as a subject-matter expert for escalated technical issues.

  • Configure, monitor, and maintain LAN/WAN, firewalls, VPNs, switches, and wireless networks.
  • Troubleshoot connectivity issues and optimize network performance across enterprise infrastructure.
  • Manage IP addressing, DNS, DHCP, and routing protocols.
  • Implement and enforce security policies, standards, and procedures to safeguard systems and data.
  • Manage identity and access control through Azure Active Directory and Entra ID.
  • Monitor and respond to security alerts, conduct vulnerability assessments, and support compliance initiatives.
  • Oversee backup, disaster recovery, and incident response processes.
  • Manage Microsoft 365 services including Exchange Online, SharePoint, Teams, OneDrive, and Intune.
  • Configure and support Azure cloud infrastructure, including VMs, storage, and security groups.
  • Administer user accounts, licenses, permissions, and group policies.
  • Support hybrid environments, including synchronization between on-prem Active Directory and Azure AD.
  • Act as the primary escalation point for complex incidents and service requests from the IT Service Desk.
  • Troubleshoot and resolve tier-2/tier-3 technical issues related to systems, networks, and cloud services.
  • Provide clear documentation, root cause analysis, and knowledge base articles for recurring issues.
  • Mentor and guide Service Desk staff to improve first-call resolution rates.
  • Collaborate with vendors and cross-functional teams when escalated issues require external support.
  • Manage software deployment, updates, and patching across endpoints and servers.
  • Monitor system performance, capacity, and availability using appropriate tools.
  • Collaborate with vendors and internal teams to support IT projects and upgrades.
  • Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
  • 3–5+ years of experience as a System Administrator, Network Administrator, or similar role.
  • Strong expertise with Microsoft Azure, Microsoft 365, and Active Directory (on-prem and cloud).
  • Solid understanding of networking technologies (TCP/IP, VLANs, VPNs, firewalls, DNS, DHCP, routing).
  • Hands-on experience with security frameworks, endpoint management (e.g., Intune), and compliance tools (e.g., Microsoft Purview).
  • Demonstrated experience supporting tier-2/tier-3 escalations in a Service Desk/ITIL environment.
  • Strong troubleshooting skills, attention to detail, and ability to document processes.
  • Microsoft certifications (e.g., AZ-104, MS-500, SC-300, MCSA/MCSE).
  • Experience with automation and scripting (PowerShell, Python).
  • Knowledge of ITIL practices and change management.
  • Experience in healthcare or regulated industries (HIPAA, SOC 2, etc.) a plus.
  • Competitive salary and benefits package.
  • Opportunities for professional growth and certification support.
  • Collaborative, team-oriented work environment.
  • Exposure to enterprise-level infrastructure and cloud platforms.
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