System Engineer / IT Manager Herndon, VA

Serco North America • Herndon, VA

109d • $93,000 - $180,000

About The Position

Are you looking for an IT oriented System Architecture position that supports the Corporate Business Lines at Serco North America? Bring your expertise to this great opportunity in NCR, Nation Capitol Region. This Serco opportunity supports the IT Infrastructure of Serco North America. You will provide innovative IT solutioning for the Cloud and physical IT environments. Our team manages multiple cloud environments providing Network administration, Help Desk, Cybersecurity and SME support for both the network and the Engineering for our work force. The role supports the capture with customer meetings through extending Serco’s capabilities, services, and solutions; participates in development of solutions to complex problems which require a high degree of ingenuity and innovation; and collaborates with business units to craft unique solutions to respond to customer challenges that may also serve precedent for future opportunities and decisions.

Requirements

• DOD Secret Security Clearance or the ability to obtain and maintain a DoD Secret Security Clearance.
• Bachelor’s degree in Computer Science, Information Systems, or Cybersecurity.
• At least seven (7) years’ experience in U.S. DoD IT infrastructure management.
• Active Certified Information Systems Security Professional (CISSP) Certification or in the process of obtaining it.
• Meet the 8140/8570 IT DoD baseline certification for this role.
• Full life cycle experience from BD and sales pipeline through development life cycle and into production.
• Experience with program reporting to upper management.
• Experience building effective relationships with customers and suppliers.
• Program Management experience managing multi-discipline teams.
• Experience with Program Risks and Opportunities.
• Experience with KPI’s within the DoD space.
• Exceptional knowledge of DOD IT Infrastructure and Security Technical Implementation Guides.
• Program management methods and Earned Value Management.
• LINUX operating system experience and CISCO Networking experience.
• Cloud applications: AWS and Azure.
• Strong understanding of flexible service delivery models and leading technological trends.
• Strong understanding of time management, meeting facilitation and problem-solving.
• Ability to demonstrate solutions and ideas verbally and in writing.
• Ability to negotiate and apply tact and diplomacy with internal/external customers.
• Ability to work independently in building and leading an integrated product team.
• Ability to complete work successfully within scope, on time, within budget.
• Ability to interface with and effectively represent technical solutions to executive-level stakeholders.
• Initiative-taking, detail oriented, responsible team player.

Nice To Haves

• ITIL v3 Foundations Certification.
• Experience supporting geographically diverse teams.
• Familiarity with the DoD contracts throughout the NCR.
• Former Military experience.

Responsibilities

• Apply broad knowledge of IT and proven innovation and IT solutioning skills to manage and improve the IT and Cloud network infrastructure.
• Provide automation solutions for monitoring and management of the IT Infrastructure for current and future proposal efforts.
• Collaborate with other SMEs to develop comprehensive and compelling technical solutions.
• Develop technical solutions to meet customer technical, schedule and price requirements.
• Maximize use of repeatable solutions and offerings when applicable for projects.
• Provide technical execution support.
• Provide technical expertise to the PM during program start-ups.
• Assist and conduct Oral and Written Presentations to DoD customers.
• Assist in technical issue resolution as requested by the Program Manager.
• Partner with internal technical, management and leader stakeholders to devise innovative technical solutions.
• Lead development of tailored Work Breakdown Structures (WBS) IAW company standards and customer requirements.
• Lead development of the resource-loaded Integrated Master Schedule (IMS).
• Tailor the engineering development process in support of the above activities.
• Develop migration solutions to Cloud environments.
• Develop IT Help Desk knowledge management plans.
• Provide IT infrastructure with upgrade recommendations.
• Identify technical solution requirements.

Benefits

• Relocation assistance may be available.
• Military Veterans and Spouses are encouraged to apply.

What This Job Offers

• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees