TekSynap-posted 1 day ago
Full-time • Mid Level
Remote • Arlington, VA
1,001-5,000 employees

We are seeking a System Engineer Cisco PBX (VoSIP) to join our team supporting DISA JSP ETM in Arlington, VA. T ekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at www.TekSynap.com . Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.

  • Operate and maintain Government-furnished telephone/telecommunications equipment, including VoIP, VoSIP, ACD, and TDM technologies.
  • Involves implementing preventive maintenance programs, monitoring system performance, troubleshooting incidents, and collaborating with stakeholders to meet operational objectives.
  • Develop and execute preventive maintenance programs to keep the voice infrastructure up to date with patches, upgrades, and security/compliance requirements.
  • Continuously monitor voice systems' performance, report on performance, and take corrective actions.
  • Respond to customer incident tickets promptly and restore systems and services to full operational capability.
  • Maintain and update all as-built design and O&M manuals for equipment, ensuring compliance with government standards.
  • Conduct periodic tests, inspections, and preventive maintenance for telecommunications systems.
  • Ensure system and subsystem operation meets specified performance requirements.
  • Develop and execute test plans for voice services, ensuring industry standards compliance.
  • Proven experience in operating and maintaining VoIP and VoSIP systems.
  • Experience with troubleshooting and resolving voice infrastructure incidents.
  • Experience working with Cisco Unified Communications Manager (CUCM).
  • Experience: 3+ years working with Cisco Unified Communications Manager (CUCM) or similar PBX systems.
  • Certifications: Cisco Certified Network Associate (CCNA) Collaboration Cisco Certified Network Professional (CCNP) Collaboration
  • Clearance: Must possess a Secret clearance
  • health
  • dental
  • vision
  • 401K
  • life insurance
  • short-term and long-term disability plans
  • vacation time
  • holidays
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