System Engineer 1 (Ops Center Support) (TS/SCI with Poly)
About The Position
Take the next steps to your professional success as Solerity is a recognized leader in providing Information Technology, Engineering Services, Program Management and Consulting Services to the U.S Federal Government and our Intel Community. We enable our clients to achieve their organizational initiatives through the application of high quality, innovative and cost-effective professional services, and solutions. Solerity needs your support to help us provide these solutions and continue our path as a recognized leader in providing resources for federal agencies and the Intel Community! YOUR RESPONSIBILITIES: We are looking for technical staff to provide 24x7 support to an existing Operations Center for a suite of Identity, Credential, and Access Management (ICAM) systems. The candidate will be responsible for monitoring ICAM systems and providing Tier 1 & Tier 2 support. This includes supporting customers who are integrating with Enterprise and IC Attribute and Authorization services. Support may include assisting end-users to resolve access issues, as well as aiding development teams in understanding and resolving issues with REST Services. The candidate will use JIRA for ticket management and provide support via email, chat, and phone. The ideal candidate is an analytical thinker who can solve difficult problems independently and must be a fast learner to understand the technologies and operational environment quickly.
Requirements
- TS/SCI Clearance with polygraph
- Bachelor's degree in system engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline.
- Seven (7) years' experience as a System Engineer in programs or contracts of similar scope, type and complexity.
- Five (5) years of additional System Engineering experience may be substituted for a bachelor’s degree for a total of 12 years' experience.
- Online and telephone customer support
- Public Key Infrastructure (PKI)
- Attribute Based Access Control (ABAC)
- Entitlements Management
- LDAP directories
- SQL and basic database querying abilities
- RESTful services
- Ticket tracking systems (e.g., JIRA, Redmine, ServiceNow)
- Linux operating systems
- Analyze system applications and perform troubleshooting.
- Understand and communicate complex software systems.
- Modify Confluence pages and write technical documentation to support customers.
- Assist with educating/training customers on software capabilities.
- Assist with understanding and defining customer needs.
- Work independently
Responsibilities
- monitoring ICAM systems
- providing Tier 1 & Tier 2 support
- supporting customers who are integrating with Enterprise and IC Attribute and Authorization services
- assisting end-users to resolve access issues
- aiding development teams in understanding and resolving issues with REST Services
- use JIRA for ticket management
- provide support via email, chat, and phone
Benefits
- Medical, dental and vision coverage
- Health Savings Accounts and Flexible Spending Accounts for healthcare and dependent care
- Flexible work schedule to include onsite, hybrid or remote, as dictated by position
- 401(k) and company-funded life insurance
- Generous Paid Time Off (PTO)
- Tuition and training assistance
- Financial rewards for employee referrals.
- Pet insurance
- Employee discount program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
101-250 employees
