System Conversion Trainer & Support SME

RR Donnelley • Chicago, IL

13d • Remote

About The Position

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact. RRD's Packaging & Labels Platforms has immediate opening on our Systems Support Team. These individuals will serve as Trainer for our System Conversion & Support Team. This individual will be traveling to all of our facilities to manage the refresh and/or conversion of the legacy Management Information Systems solutions to the Enterprise ERP solutions. Our System Conversion Team supports the functional areas of Estimating, Planning, Purchasing, Scheduling, and Production Management. Experience in a packaging print or labels facility or closely related environment is preferred. Travel - Required and Expected 25% or more of the time Scope: The Systems Team is responsible for managing the PKG’s & Labels Enterprise ERP solutions. The Trainer supports the functional areas of Estimating, Customer Service, Planning, Purchasing, Scheduling, Receiving, Inventory / Warehouse management, Shop Floor Data Collection, Shipping/Receiving and Finance. System SME’s key areas of focus as they relate to PKG / Labels Enterprise ERP solutions are Business Assessment, Process Assessment, Process GAP Assessment, Solution Implementation, Solution Training, Training Effectiveness Assessment, Process Compliance Auditing and Solution Compliance Auditing.

Requirements

• Bachelor's degree in discipline related to function of work with 3+ years of relevant work experience
• ERP support, conversion experience is required.
• Results driven, execution-focused, seasoned professional who can work independently.
• Able to facilitate, prioritize and resolve conflicting demands and requirements.
• Experienced in the change control management process and have a understanding and experience in managing complex projects.
• Able to apply broad work experience and knowledge when analyzing complex problems.
• Requires strong understanding of the impact of a message on the organization or customer.
• Ability to travel periodically to remote locations to conduct training sessions.

Nice To Haves

• Experience in a Packaging, Labels or closely related environment preferred.

Responsibilities

• System Migration SME’s key areas of focus as they relate to PKG’s Enterprise MIS solutions are Business Assessment, Process Assessment, Process GAP Assessment, Solution Implementation, Solution Training, Training Effectiveness Assessment, Process Compliance Auditing and Solution Compliance Auditing.
• Collaborates on process & training material design, development, recommend changes, and adaptations to materials based on actual experience gained with the materials when used in the field.
• By consulting with the Business Unit, identifies problems, trends and/or performance gaps as they relate to the employee effectiveness. Collaboratively develops appropriate strategies to help move the organization to a high performance environment.
• Communicate directly with key operational stakeholders to set implementation strategy.
• Applies standard evaluation methodologies for measuring training effectiveness and analyzes evaluation data. Prepares, copies, and distributes participant materials, including but not limited to pre-work, participant guides/workbooks, handouts, post-assessments, etc. Consult with business unit to gain knowledge of their daily operations, define their training needs and make recommendations to help them achieve their goals.
• Performs other related duties and participates in special projects as assigned.

Benefits

• RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees