System Control Technician I (Dispatch support)

Snapping Shoals Electric Membership Corporation•Covington, GA

10d•Onsite

About The Position

The System Control Technician I provides routine service restoration, after-hours customer service, monitors SSEMC’s AMR system, monitors distribution system activities, fire protection, camera, and security systems by performing the following duties.

Requirements

Ability to enter and retrieve data from computer required
Training and/or experience in Windows operating system required
Training and/or experience in Excel, Word, Access, and Power Point
Overtime required
Irregular hours required
Ability to work without direct supervision
Must be readily available during storm situations to assist as needed according to the Extreme Storm Plan in place.
High school diploma or general education degree (GED)

Nice To Haves

Knowledge of system geography preferred
Related experience and/or training preferred

Responsibilities

Monitors SSEMC’s Outage Management system (OMS) and SCADA systems.
Receives consumer calls on outages or other hazardous conditions and determines the severity of outage or other conditions and dispatches appropriate manpower and/or equipment.
Notifies supervisor and/or appropriate personnel of major system outages, emergencies or any other situation that would require immediate attention.
During non-operation hours notifies and takes direction from E&O supervisor and/or appropriate personnel on system outages, emergencies, or any other situation that would require immediate attention.
Keeps abreast of any conditions or major line changes that affect the normal feed of existing circuits.
Monitors the GA811 system for emergency locate tickets.
Validates information using SSEMC’s customer files and the engineering mapping system and dispatches as required.
Communicates directly with consumers and utilizes the Customer Information System (CIS) for meter resets, tree orders, s/l repairs, trouble calls and outages during non-operating hours.
Monitors lightning detection system and/or weather systems and reports any activities that could affect normal system operations.
Monitors and ensures that the electronic security system is activated during non-operating hours.
Monitors and reports suspicious activities detected on the motion camera surveillance system.
Monitors, reports and responds according to trouble or alarms of the fire protection system.
Stays familiar with procedure for handling "mayday" calls.
Receives and transmits instructions and/or information over the 2-way radio and phone system.