System Consultant

Digital Management

2d • Onsite

About The Position

DMI, LLC is seeking a highly skilled Systems Consultant to support a federal government contract. The Systems Consultant will provide on-site support to one or more federal offices, minimizing calls to the help desk by developing a rapport with assigined offices and suggesting systems management improvements. Shall assist offices in configuring existing systems optimally.

Requirements

• A Bachelor's Degree in a relevant field (such as computer science, information technology, or business administration) is often required.
• 5+ years of direct customer support experience.
• In-depth knowledge of IT systems, infrastructure, and software development.
• Exceptional verbal and written communications skills required to prepare and deliver technical briefings and reports to SAA staff and/or hardware and software vendors.
• Experience supporting both Windows and Apple environments with associated back-up solutions and the ability to install and troubleshoot hardware and software in both.
• Experience supporting IOS and Android devices.
• Must be able to effectively teach concepts to customers.
• Must be a U.S. Citizen

Responsibilities

• Customer Support & Communication: Exceptional verbal and written communication skills required to prepare and deliver technical briefings and reports to SAA staff and/or hardware and software vendors.
• Ability to effectively teach technical concepts to customers, ensuring clear understanding and proper usage of technology.
• Technical Expertise in Multi-Platform Environments: Experience supporting both Windows and Apple/Mac environments and server systems ensuring they are properly configured, updated and maintained. Along with associated back-up solutions.
• Proficiency in installing, configuring and troubleshooting computer hardware and application software across both platforms.
• Mobile Device Support: Experience in supporting iOS and Android devices, including setup, troubleshooting, and maintenance.
• Problem Solving & Troubleshooting: Ability to diagnose and resolve technical issues efficiently, ensuring minimal disruption to users.
• Knowledge of best practices for system maintenance and user support.
• Providing technical assistance to staff members, troubleshooting issues, and resolving problems related to hardware, software, and network connectivity.
• User Account Management: Creating and managing system permissions, user and computer accounts.
• Ensuring proper access controls and security measures.
• Security & Monitoring: Regularly performing security tests and monitoring system security.
• Implementing security protocols, firewalls, and backups.
• Familiarity with government regulations, compliance ans security standards (e.g. NIST, FISMA, FedRAMP).
• Network Maintenance: Maintaining networks and network file systems in partnership with SAA.
• Collaborating with SAA network administrators to ensure seamless communication and connectivity.
• Continuous Learning and Adaptability: Willingness to stay up-to-date with the latest technologies and advancements in both software and hardware.
• Flexibility to adapt to evolving technical environments and user needs.

Benefits

• Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
• Development - Annual performance management, continuing education, tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
• Financial - Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance, and Disability to help provide financial stability for each DMI employee.
• Recognition - Great achievements do not go unnoticed by DMI through the Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, and employee referral bonuses.
• Wellness - Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level