System and Process Performance Leader

Anglian Water Services•Lincoln, NE

16h•$59,000 - $59,000

About The Position

Join us in shaping the future of collections and billing systems! We’re looking for a System and Process Performance Leader to manage and optimise the systems and processes that underpin our collections and consumption operations. This is a pivotal role ensuring compliance, efficiency, and continuous improvement across our platforms and processes.

Requirements

Knowledge of Debt Recovery Process would be desirable
Experience of managing contracts
IT proficient: competent user of Microsoft Word, Excel, Project, Visio
Possess excellent communication skills, able to build co-operative working relationships at all levels
Be self motivated and apply good judgement and decision making skills
Have a strong influencing capability
Proven leadership skills
Able to demonstrate customer service improvements
Understand main customer journeys and processes

Responsibilities

Lead the management and enhancement of collections systems, including Powercurve
Ensure compliance with GDPR and regulatory standards.
Oversee credit data sharing with Experian, Equifax, and TransUnion.
Manage distribution of overdue accounts to external service providers and digital communication systems.
Drive optimisation of collections processes, including payment processing, claims, and enforcement.

Benefits

Full private healthcare with no excess
26 days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion
A flexible working culture
Competitive pension scheme – we double-match your contributions up to 6% (18% total)
Life Assurance at eight times your salary
Personal Accident cover – up to 5x your salary
Bonus Scheme
Lots of great discounts
Flexible benefits to support your wellbeing and lifestyle
Paid time off when you’re physically and mentally unwell
An excellent Family Leave package – to help you support your family