System and Network Administrator

SpotOn

1d•Onsite

About The Position

SpotOn is building restaurant technology to empower independent restaurants to compete and succeed. They offer an award-winning point-of-sale system and AI-powered profit tools, all supported by dedicated human assistance. SpotOn has been recognized as the #1 Restaurant POS by G2 (Fall 2025), a top-rated POS by Capterra users, and a Great Place to Work and Built In's Best Workplace for multiple years. The company values speed, care, and fighting for independent restaurant operators. The Systems & Network Administrator is responsible for ensuring the secure, reliable, and efficient operation of SpotOn’s IT infrastructure. This involves designing, documenting, installing, configuring, and maintaining systems, networks, and endpoints, as well as supporting the productivity and communication platforms used by SpotOn staff. The role emphasizes a proactive approach to automation, compliance, and documentation, requiring close collaboration with other IT and business teams to support both internal operations and customer-facing services.

Requirements

Hands-on experience building, configuring, and maintaining Identity Providers such as Okta or Active Directory
Strong knowledge of networking services and protocols, including TCP/IP, DNS, DHCP, BGP, and OSPF
Experience with software security patching automation and monitoring tools
Intermediate networking skills, including routing, switching, VPN configuration, and Wi-Fi troubleshooting
Strong problem-solving, critical-thinking, and communication skills
Ability to manage multiple projects and priorities simultaneously
Commitment to documentation-first practices and continuous improvement
At least two years of experience in systems management in an intermediate or lead role
At least two years of experience administering identity provider platforms
At least two years of experience managing and coordinating with ISPs
At least one year of experience with Cisco Meraki or an equivalent network platform
At least one year of experience with endpoint management (MDM)
A four-year technical degree in Information Technology, Computer Science, or a related field, or equivalent professional experience

Nice To Haves

Experience with cloud platforms such as AWS, or GCP, and infrastructure automation is a plus
At least one year of experience with cloud infrastructure (AWS, or GCP) is preferred
Relevant professional certifications are preferred, such as: CompTIA Network+, Security+, or CASP+
Cisco CCNA or CCNP
Okta Certified Administrator
AWS or GCP certifications

Responsibilities

Configure, maintain, and administer identity provider (IdP) platforms such as Okta, including automation of provisioning, deprovisioning, and access management workflows
Evaluate, recommend, and implement systems that enhance or replace existing solutions, with a focus on security, scalability, and automation
Develop, maintain, and continuously improve internal support documentation, runbooks, and operational procedures for the Systems team and stakeholders
Provide training and mentoring to Systems team members and cross-functional partners
Maintain detailed records of audit events, security incidents, and system changes; participate in risk assessments and self-assessments of system safeguards
Ensure compliance with corporate security policies, including participation in certification/accreditation and incident reporting processes
Manage and maintain LAN, WLAN, VPN, WAN, and ISP resources, including both physical and virtual network infrastructure
Monitor, review, and apply patches and firmware upgrades on network devices; maintain network diagrams and topology documentation
Perform physical server and network hardware installations and maintenance, including office buildouts and remote site support
Monitor and respond to security incidents and vulnerabilities
Support network automation initiatives (such as Meraki API and Terraform) and participate in network standardization projects
Administer and maintain the organization’s fleet of endpoints using MDM tools such as Iru and Manage Engine Endpoint Central
Enforce security policies and compliance requirements across all managed endpoints; manage software deployment, patching automation, and lifecycle management
Oversee device onboarding, offboarding, and recycling processes, including coordination with HR and Help Desk teams
Support and administer all communication and productivity platforms, including Google Workspace, Slack, Zoom, Atlassian (Jira/Confluence), A/V systems, and meeting room technology
Manage licensing, user provisioning, integrations, and automation across platforms
Participate in projects to improve collaboration, automate workflows, and enhance user experience
File and track change requests for any production environment testing or impactful changes, ensuring on-call personnel are included in the process
Maintain and update documentation for all tools, resources, and applications used within the team
Participate in knowledge sharing and cross-training initiatives
Participate in team meetings, project planning, and incident post-mortems
Contribute to the continuous improvement of IT processes, automation, and documentation
Uphold SpotOn’s security, compliance, and operational standards at all times