System and Building Access Associate

Advanced Call Center Technologies • Harlingen, TX

117d

About The Position

The Systems Administrator assists with the administration of the entire server infrastructure at all company data centers, call centers and co-location facilities. Core areas of job responsibilities include: Microsoft Hyper-V administration, Microsoft Windows 2012 R2/Windows 2016 administration, NetApp Storage administration, Microsoft Exchange administration and Veeam/Backup Exec Administration. The successful candidate will be highly motivated and be willing to take ownership of any task/project and see it to completion.

Requirements

• 5+ years of experience with designing, implementing, monitoring and maintaining a Microsoft Windows server based environment.

Nice To Haves

• Knowledge of Microsoft Server operating systems.
• Knowledge of NetApp storage disk pools and expanding storage in various guest operating systems.
• Knowledge of HP ProLiant servers.
• Knowledge of tape and disk-based backup technologies (Veeam/Backup Exec).
• Knowledge of server security and compliance requirements.
• Knowledge of scripting languages (PowerShell).
• Some knowledge of telecommunications systems (VoIP).
• Skill in creating detailed-driven documentation (e.g., server environments, storage arrays, security reports).
• Skill and ability to clearly and concisely communicate verbally and in writing, including with non-technical audiences.
• Skills in managing multiple short-term & long-term projects simultaneously.
• Skill in self-directing job tasks, projects, and managing time accordingly.
• Skill in training other associates in a positive, knowledge-sharing manner.

Responsibilities

• Assist with updating the Windows Server Operating System, including server upgrades, migrations, builds and other changes, and administration duties.
• Assist in maintaining Windows security with updates as necessary to group policies and permissions, in addition to updating configuration settings for DNS, DHCP, SMTP and IIS.
• Support and maintain the Windows Active Directory, troubleshoot complex issues, and assist with any challenges that arise with maintaining SSO capabilities with ADFS.
• Coordinate and collaborate with other IT areas to ensure availability and scalability of company servers to meet business requirements.
• Administer backup and disaster recovery solutions for systems.
• Administer and monitor web content filtering.
• Develop, update and audit server documentation.
• Respond to server and service emergencies during and after work hours.
• Support the day-to-day operations of the Microsoft Exchange environment to include proper system functioning.
• Monitor the flow and delivery of messaging traffic.
• Assist in the monitoring of day-to-day operations of Proofpoint email security.
• Troubleshoot mail delivery-related challenges as they arise across the platforms.
• Configure and maintain Hyper-V server environment.
• Document environmental details accurately.
• Provide Hyper-V administration, support, and troubleshooting, including provisioning, reporting, monitoring and performing maintenance of virtual machines enterprise-wide.
• Optimize the environment to ensure maximum system performance and reliability.
• Assist in configuring applications for use in the Hyper-V environment.
• Configure and maintain NetApp iSCSI storage arrays.
• Document environmental details accurately.
• Configure LUNs in various storage arrays; maps LUNs to guest hosts.
• Assist in presenting storage to Hyper-V physical hosts or other physical hosts via iSCSI.
• Delegate resolution of help tickets derived from support desk.
• Support design efforts of all infrastructure implementation and migrations.
• Act as point of contact between support portal teams for server issues.
• Assist in providing the highest level of technical support for the entire enterprise.
• Perform other related duties as assigned to meet the needs of the business.

What This Job Offers

• Industry: Administrative and Support Services