System Analyst
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About The Position
Menlo is dedicated to creating better technologies that solve problems for clients in school districts and communities across the nation. The role of a System Analyst is crucial in this mission, as it involves engaging with clients to enhance their experience with Menlo's customized systems and addressing complex issues as they arise. As a System Analyst, you will be part of a dynamic team that values continuous learning and innovation, contributing to the development of groundbreaking technology solutions that aim to transform education and community services. Your work will directly impact the ability of educators to focus on their primary goal: educating children. This position offers an opportunity to be part of a rapidly expanding company that appreciates your skills and determination, making a meaningful contribution to the future of technology in education. In this role, you will be responsible for connecting with clients through remote software to ensure first-call resolution of issues. You will handle calls, chats, and support tickets, managing your ticket queue independently and ensuring timely resolution of customer inquiries. Taking ownership of issues from start to finish is essential, as is providing high-quality technical support related to enterprise software and hardware. You will also be tasked with diagnosing and resolving hardware/software problems, maintaining problem tracking databases, and contributing to projects that align with organizational goals. Additionally, you will create and maintain detailed documentation for system configurations and processes, and act as a utility player to fill service gaps when necessary.
