System Analyst

Nelnet • Lincoln, NE

56d • $55,000 - $65,000

About The Position

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive. As a Nelnet company, the perks at NBS go beyond our benefits package. You're part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work. Provides guidance, assistance, coordination and follow-up on requests, questions, problems and malfunctions of systems applications, hardware or software supporting internal and external customers

Requirements

• Interprets, evaluates, resolves and tests client inquiries or issues regarding the functional operation of application hardware and software.
• Analyzes simple to complex requests, inquiries and issues to determine the appropriate technical area or vendor to resolve problem.
• Serves as a liaison between other technical staff, management, users, and vendors regarding service requests, usage, standards, security, and other technical matters.
• Alerts clients and team members in a timely manner when a major problem is suspected.
• Documents and tracks status of client inquiries/incidents and coordinates appropriate response and follows up to ensure client satisfaction.
• Translate technical details into business relevant language.
• Associate's degree in Information Science or related field and/or equivalent combination of education and experience.
• Experience in technical helpdesk scenario or similar end user technical support role.
• Strong communication and interpersonal skills with technical and non-technical clients.
• Entry level understanding of network and security principles
• Entry level working knowledge of firewalls (reading rule policies, troubleshooting connectivity issues, etc)
• Entry level working knowledge of network devices, routers, switches, Access Points, etc.

Responsibilities

• Monitor and manage operational and intake queues during business hours for the Enterprise Network team.
• Provide Oncall operational support during normal business hours for the Enterprise Network team.
• Manage and monitor network monitoring tools.
• Look to automate or "shift left" repeatable or routine functions as possible.
• Create or maintain knowledge base articles and supporting documentation to support training and job responsibilities.

Benefits

• Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees