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The Service Desk System Administrator (SDSA) is a CPI Service Desk team member responsible for being a Subject Matter Expert (SME) in CPI technology systems. The SDSA ensures the reliability, security, support, and stable operation of CPI's systems, cloud, and networking infrastructure. The SDSA will also act as a senior-level point of escalation within the Service Desk (SD) team and maintain escalated incident tickets. This role will require an automation-first mindset and deep knowledge of endpoint environments using Microsoft Intune.