System Administrator

TBA Credit Union•Traverse City, MI

just now•Hybrid

About The Position

The primary purpose of this position is to assist TBACU to live out its mission, “To serve our community and build trusted relationships.” A key component of this service is to identify members’ needs and provide appropriate TBACU product solutions which ultimately help grow the credit union. Responsible for the maintenance, security, and reliability of the credit union’s networks, servers, and systems. Duties include system maintenance, security enhancements, user account management, backups and recovery, and hardware and software updates. Designs, installs, and supports LAN, WAN, VoIP, and virtual server environments; analyzes and resolves system issues; serves as an IT project lead; supports team members; and communicates system-related updates to leadership. Ensuring outstanding service to internal and external members is delivered in alignment with our Service Standards which state. 1. I will provide an immediate and friendly greeting. 2. I will service you with a smile. 3. I will address you by name. 4. I will give you my full attention. 5. I will make recommendations to improve your financial well-being. 6. I will treat you with courtesy and respect. 7. I will thank you for your business. 8. I will respond to messages before the end of the day.

Requirements

Maintain a positive and cooperative approach towards work and working with co-workers and members.
Project professional and courteous behavior.
Service focused behavior with strong commitment to excellence.
Make recommendations for potential changes and updates to the credit union procedures and policies; implement approved changes and advise leadership of progress and effectiveness.
Strong knowledge of system security and data backup/recovery.
Familiarity with various operating systems and platforms.
Excellent problem-solving and communication skills.
Resourcefulness and ability to work under pressure.
Knowledge of IT governance and operations.
Maintain high standards of system reliability and security.
Stay updated with the latest developments in IT and cybersecurity.
Deliver projects on time and within budget.
Provide exceptional support and training to end-users.
Demonstrate proactive risk management and mitigation.
Exhibit strong leadership and team collaboration skills.
Ability to lift up to 50 pounds.
Able to sit or stand for 2-4 hours at a time.
Occasionally required to stoop, kneel, crouch or crawl and climb stairs.
Bachelor’s degree in information technology, Computer Science, or related field, preferred or equivalent experience.
Five years of experience in a System/Network Administrator role preferred or equivalent experience.
Experience with databases, networks (LAN, WAN, Cloud, VDI), and patch management.
Knowledge of Windows server based networked environments and components.
Technical expertise in networking, Windows Server and desktop operating systems.
Ability to create scripts in Python, PowerShell, SQL or another language.
Three references acknowledging knowledge, skills, and abilities regarding technology.

Nice To Haves

Professional certifications such as CompTIA Network+, CompTIA Security+, MCSA, CCNA, CISSP and/or other industry certifications are also preferred.

Responsibilities

Ensure IT systems are reliable, secure, and accessible by monitoring performance, proactively addressing issues, and optimizing the use of IT resources.
Oversee installation, configuration, and maintenance of networks, servers, and systems.
Manage network, servers, technology tools, and software applications.
Responsible for maintaining, testing, and performing the system-related roles of TBACU’s disaster recovery plan, business continuity plan and incident responds plan.
Monitor network performance and infrastructure to identify and resolve risks, errors, or performance issues.
Implement and maintain cybersecurity controls, risk management practices, and incident response procedures to protect systems, data, and service continuity.
Implement and maintain cybersecurity measures to protect data and infrastructure.
Keep up with the latest IT trends and technologies.
Partner with internal departments, vendors, and members to resolve questions, clarify decisions, and maintain strong working relationships.
Develop and maintain an internal knowledge base and technical documentation.
Facilitate the integration of new applications and technologies.
Foster a culture of continuous improvement within the IT department.
Maintain high standards of system reliability and security, staying updated with IT and cybersecurity developments.
Model the credit union’s values by demonstrating integrity, collaboration, professionalism, and a strong commitment to service excellence.
Perform duties with the highest level of efficiency, confidentiality, accuracy, flexibility, and eagerness.
Ensure team members comply with all regulatory requirements, credit union policies, and audit expectations.
Responsible for supporting the strategic plan of the credit union.
Maintain thorough knowledge of credit union products, services, policies, and standards as well as all applicable federal and state laws and regulations.
Meet established position expectations.
Ability to be bonded.
Ability to clear credit and criminal history check.
Compliance with the U.S Patriot Act and the Credit Union’s Bank Secrecy and OFAC Policies and Procedures.
Compliance with the Gramm-Leach-Bliley Act and the Credit Union’s Information Security program, maintaining the privacy and security of information, systems, and locations.
Participate in cybersecurity awareness initiatives, monitoring, and risk assessments to proactively identify and mitigate threats.
Conduct regular system audits and security monitoring.
Coordinate and manage IT projects to improve system functionality.
Manage IT inventory, including procurement and asset management.
Manage network connections, virtual servers, and internet connectivity.
Manage the deployment of patches and updates.
Manage user access, roles, and system permissions across applications and platforms.
Administer database systems and ensure data integrity.
Develop and provide training and support to team members on new technologies and systems.
Develop and implement IT policies and procedures. Training others and setting an example of compliance.
Troubleshoot hardware, software, and network issues.
Provide technical support and guidance to users, including remote access support, troubleshooting complex issues, and responding to system outages or emergencies.
Coordinate with TBACU leadership on technology enhancements.
Evaluate and recommend new hardware and software solutions.
Participate in strategic planning and budgeting in IT.
Document IT processes, system configurations, changes, and operational procedures to support consistency and knowledge sharing.
Monitor the local area network (LAN) and wide area network (WAN) for threats or errors.
Analyze hardware and software in a networked environment.
Manage the analysis of system requirements and system design.
Implement network management and monitoring software.
Collaborate effectively with IT colleagues and contribute to a positive, supportive team environment within the department and cross train within the IT department if needed.