Set of X-posted 2 days ago
Full-time • Mid Level
Annapolis Junction, MD

WE ARE HIRING OWNERS Set of X is led by industry veterans who see government contracting as a good community with plenty of opportunity to go around. With a shared desire to give back, grow the community, and do great work, the Set of X team is building an elite group of engineers with a strong sense of shared responsibility and ownership Because who you work with matters. ________________________________________________________________________ You will provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manage IT system infrastructure and any processes related to these systems.

  • Provide support for implementation, troubleshooting and maintenance of IT systems
  • Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
  • Manage the daily activities of configuration and operation of IT systems (U)
  • Provide assistance to users in accessing and using IT systems
  • Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
  • Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
  • Provide support for the escalation and communication of status to agency management and internal customers
  • Optimize system operations and resource utilization, and perform system capacity analysis and planning
  • Provide in-depth experience in trouble-shooting IT systems
  • Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
  • Provide support for the dispatch system and hardware problems and remains involved in the resolution process
  • Configure and manage Linux, Unix, and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
  • Level 1 - 3 yrs., B.S. in a technical discipline or 4 additional yrs. in place of B.S.
  • Level 2 - 5 yrs., B.S. in a technical discipline or 4 additional yrs. in place of B.S.
  • Level 3 - 10 yrs., B.S. in a technical discipline or 4 additional yrs. in place of B.S.
  • TS/SCI clearance with polygraph is required.
  • Health, Dental, and Vision Insurance: Comprehensive coverage to keep you and your family healthy.
  • Life and Disability Insurance: Peace of mind with financial protection for you and your loved ones.
  • 401(k) Plan: No personal investment required to benefit from a generous employer contribution, allowing you to maximize your take-home pay.
  • Paid Time Off: Enjoy time away from work to recharge.
  • Technology Refresh: Upgrade your devices regularly, or opt for a year-end bonus if you don’t need new tech.
  • Training and Professional Development: A $5,250 annual budget for ongoing education, certifications, and professional memberships. Or use this annual benefit to repay a student loan tax-free.
  • Stock Plan: Become an equity owner with a yearly stock grant—let's build the future together.
  • Flex Leave and Exchange Plan: Take up to 8 weeks off for a strong work-life balance or sell back unused time for double the value!
  • Virtual Office Compensation: Monthly reimbursement for cell phone and internet services.
  • Fringe Benefit Mall: Choose from perks like Uber rides, a beer of the month club, Amazon Prime, and Hello Fresh—whatever suits you best!
  • Profit-Sharing Cash Bonus: Share in the company’s success with an end-of-year cash bonus.
  • Referral Bonus: Help us grow by bringing in top talent and earn a bonus for each successful referral.
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