System Administrator (Remote in US)

Resultant•Indianapolis, IN

3h•Remote

About The Position

To help continue our rapid growth and solve our clients’ toughest problems, we need a Systems Administrator to join the team. If you love to solve problems and add value, please consider what your typical days might look like… You will deliver assigned operational and project commitments to clients, utilizing the entire client team as necessary and as agreed with the Client Team Lead You will provide amazing support to our clients, greatly exceeding their experience of what anyone else has ever done for them. You will escalate customer support requirements as appropriate, communicating relevant information (such as criticality and timeliness), and confirming acceptance of the escalated issue. You will manage the integrity and security of clients’ data, servers, devices, and software to support the database server, application servers, and storage systems of our clients’ businesses. You will manage clients’ primary internal systems, from email to file sharing. You will implement and maintain Remote Access Systems (VPN, RDS, Citrix, VMware) You will manage and maintain phone systems as needed (Cisco, Avaya, VOIP, Digital) You will manage security administration, ensuring all machines are protected and properly updated with Endpoint Security, Anti-Virus, Anti-Spam, Anti-Spyware, etc. You will maintain domain policies, DNS, DHCP, and other integrated systems You will keep client documentation up-to-date and accurate, along with detailed notes/updates in help desk tickets. Daily time keeping is a critical responsibility of the position in order to provide proper client updates. You will work collaboratively with teams of smart, thoughtful people to best meet the needs of our clients.

Requirements

4-6 years of experience as a Systems Administrator
Strong analytical skills and a demonstrated ability to troubleshoot problems
Excellent communication and customer service skills, both written and oral
Ability to explain just about anything technical to anyone, regardless of their background
Willing to participate in an on-call rotation and provide after-hours support as necessary
Must be legally authorized to work in the United States for any employer without sponsorship
Servers: Active Directory, Domain, SSL Certificate, Backups, Antivirus
Network: Firewalls, Switches, Wireless, Voice, DHCP, TCP/IP, DNS, Routing
Computers: Computer replacement, printer installs
Applications and Products: Office 365, SharePoint
Service: CSAT Scores, SLA Ratings

Nice To Haves

Microsoft Associate Level Certification or equivalent certification is preferred

Responsibilities

Deliver assigned operational and project commitments to clients
Provide amazing support to our clients
Escalate customer support requirements as appropriate
Manage the integrity and security of clients’ data, servers, devices, and software
Manage clients’ primary internal systems, from email to file sharing
Implement and maintain Remote Access Systems (VPN, RDS, Citrix, VMware)
Manage and maintain phone systems as needed (Cisco, Avaya, VOIP, Digital)
Manage security administration
Maintain domain policies, DNS, DHCP, and other integrated systems
Keep client documentation up-to-date and accurate