System Administrator- Multifamily Property Management (Scottsdale, AZ)

Optima, Inc.•Scottsdale, AZ

37d

About The Position

The Property Operations Technology Specialist serves as the primary support resource for Optima’s property technology ecosystem. This role focuses on delivering strong results through proactive support, ticket resolution, and hands-on training for on-site teams. The Specialist ensures smooth operation of property management systems, resident engagement tools, and related platforms by maintaining user access, troubleshooting issues, and providing timely assistance. This position is critical to empowering team members with the tools and knowledge they need for operational excellence. About Optima Optima is a privately-held real estate firm with offices in Illinois and Arizona. For more than 40 years, Optima has been developing, designing, building and managing striking urban and suburban luxury residential communities. From the beginning, Optima aimed to reinvent housing by integrating the functions involved in new construction within one company. Optima controls and executes every aspect of the process in-house – development, design, construction, sales and management – for a dynamic system that offers greater focus and flexibility. Optima is committed to delivering extraordinary living through design, innovation, sustainability and management. Reporting to the Director of Property Operations, the successful candidate will thrive in a team-oriented environment and should possess the following:

Requirements

Bachelor’s degree preferred, or equivalent combination of education and experience
3–5 years of experience with property technology, operations systems, or related fields
Hands-on experience with Yardi Voyager and integrations (RENTCafe, Blue Moon, etc.) highly preferred
Advanced computer and systems skills including Excel, project management tools, and databases
Strong attention to detail, process thinking, and organizational skills
Excellent communication and interpersonal skills across technical and operational teams
Proactive, resourceful, and self-motivated with a bias for action

Responsibilities

Serve as the first point of contact for all property technology inquiries.
Manage and resolve support tickets promptly, escalating as needed.
Maintain and administer all applicable user logins and permissions.
Review and maintain a log of software service requests and errors; leverage insights to request system enhancements.
Audit on-site functions as requested to ensure proper usage of software and accurate data entry.
Monitor adherence to established technology protocols and standards.
Maintain a systems and procedures helpline for on-site team members via phone and email.
Be available on-call for systems emergencies.
Conduct on-site classroom training, one-on-one sessions, and webinar training as required.
Work closely with property operations teams to identify recurring issues and recommend solutions.
Partner with technology vendors for troubleshooting and minor configuration support.
Manage setup and configuration of all core systems for new properties, including:
Property Control, unit types/charges, rentable items, ABP
Banking interfaces, Payment Manager, recurring payments, merchant accounts
Yardi Voyager, RENTCafe, Blue Moon, PetScreening, ePremium, CheckScan
Serve as project manager for onboarding new communities and major system integrations
Develop and maintain detailed SOPs and system configuration standards
Lead integrations with third-party platforms such as:
Elevated Living, HappyCo, Opiniion, Knock CRM, Engrain, Yardi Maintenance App
Coordinate with external vendors to ensure timelines, data integrity, and platform compatibility
Evaluate performance of current vendors (e.g., TechKey) and identify opportunities for improvement or replacement
Collaborate with asset management and operations teams to define data reporting needs
Identify and implement technology solutions to improve efficiency and resident experience
Track technology performance, usage, and satisfaction across the portfolio