System Administrator
About The Position
This mid-level System Administrator role maintains and improves Evergreen Goodwill’s core technology across offices, retail outlets, and training centers, ensuring stable, secure operations—especially retail POS and classroom environments. Beyond ticket handling, the role owns recurring issues, streamlines workflows, and implements automation or standardization to make systems more reliable and the Technology Services team more proactive. The System Administrator supports a hybrid Active Directory to Entra ID migration, Microsoft 365, Intune, and Cisco/Meraki networks, contributing to identity, endpoint, and network initiatives. Hands-on technical judgment, networking fundamentals, and a drive to improve systems are required. Hybrid schedule with occasional on-call and regional travel.
Requirements
- 5–8 years of experience in IT, systems administration, infrastructure support, or a similar technical role.
- Hands-on experience supporting Microsoft 365 in a production environment.
- Experience working in a hybrid Active Directory environment and familiarity with Entra ID concepts.
- Working knowledge of networking fundamentals, with experience supporting Cisco and/or Meraki environments preferred.
- Experience identifying recurring technical issues and implementing sustainable, long-term solutions.
- Familiarity with IT service management practices and structured ticketing systems; FreshService experience preferred.
- Exposure to endpoint management tools such as Microsoft Intune is a plus.
- Strong troubleshooting skills and the ability to balance day-to-day operational work with longer-term system improvements.
- Ability to work independently while collaborating effectively with a technical team.
- Valid WA State driver’s license and proof of insurance required.
- Strong Verbal and Written Communication Skills
- Time Management and Multi-Tasking
- Leadership and Coaching Skills
- Analyzing and Interpreting Data
- Organizational Skills
- Attention to Detail
- Problem Solving
- Prioritization
- Able to communicate with others effectively both verbally and written, including those who have limited English skills.
- Maintain reliable attendance.
Nice To Haves
- Technical certifications are not required but are strongly preferred.
- Microsoft (Azure/M365/Entra ID) and Cisco certifications are considered a plus.
Responsibilities
- Support and maintain core systems including hybrid Active Directory, Entra ID, and Microsoft 365.
- Assist with management and troubleshooting of Cisco and Meraki network infrastructure, including wireless and site connectivity.
- Monitor system performance across office, retail, and training locations, and address recurring issues before they become larger problems.
- Take ownership of recurring technical challenges and implement long-term fixes, automation, or process improvements where possible.
- Contribute to endpoint management initiatives, including support for Microsoft Intune.
- Provide advanced troubleshooting support for complex issues escalated from frontline support staff.
- Participate in frontline support coverage as needed, prioritizing revenue-impacting POS systems and classroom-critical services.
- Develop and maintain clear technical documentation and knowledge base materials.
- Assist with testing and deployment of system updates, configuration changes, and infrastructure improvements.
- Participate in on-call rotation to support critical incidents.
- Travel to retail and training center locations as needed to provide onsite technical support and infrastructure assistance.
- Promote secure, reliable, and standardized technology practices across the organization.
Benefits
- A health plan that includes medical, dental, vision and prescription coverage
- 100% Employer-paid life, accidental death and dismemberment (AD&D), and long-term disability insurance (for salaried employee)
- Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability
- Flexible Spending Accounts (FSA) Plan
- Roth and 403(b) Retirement Savings Plan program
- Paid vacation, (9) holiday and sick time
- Limited paid time off for Jury Duty and Bereavement Leave
- Employee discounts
- Employee referral bonus
- Employee Assistance Program (EAP)
- Mentorship Program
- Career Advancement Opportunities
- Paid Job Training
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
