A key focus of this position is to work with internal teams and third-party suppliers to manage and support IT systems and processes, ensuring robust, cost-effective, scalable, and secure services. The right candidate will have a proven track record in networking, cloud platforms, systems engineering, support planning, risk management, and enterprise information security. Strong interpersonal and communication skills are essential, as you will be the primary point of contact for support and maintenance of the server and network infrastructure. You should be able to quickly assess technical issues, communicate them clearly to the team, and deliver timely solutions. Providing escalated (tier II) support for both Macintosh and Windows desktop users will be part of your day-to-day.