System Administrator

Dairy Queen • Bloomington, MN

240d • $84,270 - $103,231 • Hybrid

About The Position

The IT System Administrator acts as a crucial liaison between the IT Service Desk and Infrastructure teams, ensuring seamless communication and efficient operations. This role encompasses a diverse range of responsibilities, including Service Desk support, ServiceNow administration and development, SharePoint and Teams administration, and other essential IT system administration duties.

Requirements

• Proven experience as an IT System Administrator or similar role.
• Strong knowledge of IT infrastructure, including servers, networks, and storage systems.
• Proficiency in ServiceNow administration and development.
• Experience with SharePoint administration.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Familiarity with ITIL/ITSM framework and best practices.

Nice To Haves

• Associate's degree in computer science, Information Technology, or a related field.
• Relevant certifications (e.g., Microsoft Certified: Azure, SharePoint, Teams Administrator, ServiceNow Certified System Administrator).
• Experience with scripting and automation (e.g., PowerShell, Python).

Responsibilities

• Provide advanced technical support and guidance to the IT Service Desk team.
• Troubleshoot and resolve complex technical issues escalated from the Service Desk.
• Ensure timely and effective resolution of service requests and incidents.
• Document system configurations, procedures, and policies.
• Collaborate with the engineering team to design, implement, and maintain IT infrastructure solutions, including network, server, and storage systems.
• Manage and maintain Intune, SharePoint sites and Teams services, providing user support, troubleshooting, and training.
• Implement and enforce SharePoint and Teams governance policies.
• Act as a bridge between the Service Desk and Infrastructure teams, facilitating communication and collaboration.
• Monitor and maintain IT systems, ensuring high availability and performance.
• Administer, develop, and customize the ServiceNow platform, including creating and managing workflows, scripts, and automation.
• Optimize platform performance and usability, and perform maintenance, updates, and upgrades.
• Manage user roles, permissions, and security, and implement security policies to ensure compliance.
• Implement and refine ServiceNow modules (e.g., ITSM, RSM), and configure and maintain system integrations.
• Ensure data integrity, develop reports, and manage licenses and vendor interactions.
• Monitor performance, troubleshoot issues, and provide user support, including maintaining documentation.
• Contribute to governance and continuous improvement.
• Communicate effectively, verbally and in writing with people at all organizational levels.
• Work in a team environment making positive contributions to the organization.
• Establish and maintain effective relationships with staff members, customers, and vendors.
• Other duties as assigned or required.

Benefits

• Medical insurance
• Dental insurance
• 401K match
• Paid time off (including volunteer time as well as parental leave)
• Bonus eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Food Services and Drinking Places
• Education Level: Bachelor's degree