System Administrator Supervisor

Wisper ISP•Mascoutah, IL

1d•$55,000 - $58,000•Remote

About The Position

Join Wisper ISP as a Full Time System Administrator Supervisor and play a pivotal role in enhancing our telecommunications infrastructure. This position offers the excitement of leading a dedicated team while implementing innovative solutions to meet our customer-centric goals. Enjoy the flexibility of working from home, allowing you to achieve a better work-life balance while contributing to a high-performance environment. With an annual salary ranging from $55,000 to $58,000, this role not only supports your professional growth but also rewards your expertise in the field. You will be given great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, and Paid Time Off. Embrace the opportunity to be part of a forward-thinking organization, located in Mascoutah, Illinois, where your problem-solving skills will thrive and make a meaningful impact on our customers' experiences. Who are we? An Introduction Wisper ISP is a high speed internet provider headquartered in Mascoutah, Illinois with regional offices located throughout Missouri. We provide service in Southern Illinois, Southern Indiana, Missouri, Arkansas, Oklahoma, and Kansas. We pride ourselves on excellent customer service, quality installs, and trusted service. Are you excited about this System Administrator Supervisor job? As a System Administrator Supervisor at Wisper ISP, your day-to-day responsibilities will involve overseeing the management of network systems and ensuring optimal performance. You will lead and mentor a team of system administrators, providing guidance on troubleshooting and resolving technical issues. Daily tasks include monitoring system health, applying updates, and managing user access and security protocols. You will collaborate closely with various departments to assess system needs and implement solutions that enhance the customer experience. Additionally, you will track performance metrics and prepare reports to optimize operations. Fostering a culture of continuous learning, you will encourage your team to develop their skills in line with industry advancements. Your focus will be on maintaining the highest standards of integrity and safety while delivering exceptional service to our clients.

Requirements

College diploma or relevant industry certifications andexperience preferred
Strong communication negotiation analytical andproblem-solving skills
Ability to explain technical concepts in user-friendlylanguage with a strong customer-service mindset
Self-motivated and directed with the ability to work in acollaborative team-oriented environment
Ability to lead a small team in a hands-on environment byprioritizing work delegating effectively and coachingothers
Experience with Windows Active Directory domainservices and Microsoft 365 administration
Experience administering virtualization platforms andvirtual machines (VMs)
Experience with Microsoft OS patching backup andrecovery processes
Knowledge of change management processes andticketing applications
Knowledge of server scripting (any language)
Adaptable to a fast-paced high-change environment

Responsibilities

Overseeing the management of network systems and ensuring optimal performance
Lead and mentor a team of system administrators, providing guidance on troubleshooting and resolving technical issues
Monitoring system health, applying updates, and managing user access and security protocols
Collaborate closely with various departments to assess system needs and implement solutions that enhance the customer experience
Track performance metrics and prepare reports to optimize operations
Fostering a culture of continuous learning, you will encourage your team to develop their skills in line with industry advancements
Maintaining the highest standards of integrity and safety while delivering exceptional service to our clients