System Administrator Seniors

Fidelity National Information Services•Jacksonville, FL

64d

About The Position

FIS Management Services, LLC seeks Systems Administrator Seniors in Jacksonville, FL to perform Salesforce administrative functions including user account maintenance, system configuration, creation and maintenance of workflow rules, process builders, validation rules, approval processes, reports and dashboards. Manage day-to-day Salesforce support requests from users according to established SLA. Participate in the development of relevant training programs related to the Salesforce platform. Create and maintain Salesforce-related business, technical and user documentation. Create and maintain reports and dashboards in Salesforce to provide relevant insights that support strategic objectives and KPIs. Proactively identify areas for improvement introducing innovative recommendations, factoring in customer needs, external approaches, data analytics, as well as industry best practices, in close coordination with the Product Owner. Liaise between the business analysts, internal systems team, and external vendors, developing solutions to meet user requirements, in close coordination with the Product Owner. Keep abreast of Salesforce initiatives and technology trends that impact the business to continue to improve efficiencies on the Salesforce platform. Manage system issues appropriately and escalate to support center and senior management when needed. Facilitate system testing, working with business analysts to identify test cases, develop test scripts and conduct test execution. Act as subject matter expert in Salesforce: importing data, data loader, creating reports, building dashboards, tech support and administer training to users. Provide daily support to end users including managing issue resolution and performing root cause analysis. Work on initiatives to ensure users adoption and satisfaction. Communicate regularly with user base regarding new features, enhancements, and changes to the system. Expand use of Salesforce: attend planning meetings, assist with determining if /how Salesforce can be used in new ways as opposed to purchasing a new system. Create and maintain Bank hierarchy, user groups and roles within all CRM applications. Ensure appropriate workflows based on product design. Ensure system configuration and product specifications follow regulatory requirements. Provide recommendations on new/enhanced product or service offerings by the various vendors that will improve efficiencies, control risk, or improve profitability. Troubleshoot system issues by opening tickets and monitoring their resolution and keep system users updated on system issues and their resolution. Provide systems expertise to drive operational best practices. Maintain interfaces with applicable systems. Participate in user groups and conferences provided by vendor to ensure the Bank is applying best practices. Participate in training on and off site as provided by vendor.

Requirements

Bachelor's degree or foreign equivalent in Computer and Information Science, Computer Science, Computer Engineering or related field and five (5) years of progressively responsible experience in the job offered or a related occupation: working with Apex programming language for Salesforce development to develop complex business logic ensuring scalability and performance; utilizing OmniStudio to support Salesforce environment development; writing Apex unit tests for required code coverage; understanding and working with Salesforce echo system including Salesforce object model, Lighting Web Components, Visualforce, Lightning Design System, and SOQL; and performing Version Control and Continuous Integration/Continuous Deployment (CI/CD) experience using Git, Bitbucket, and AutoRabit tools.
In the alternative, the employer will accept a Master's degree in the above listed fields and three (3) years of experience in the above listed skills.
Required Certificates: Salesforce: Platform Developer I, Platform App Builder, and Administrator.
Telecommuting and/or working from home may be permissible pursuant to company policies.

Responsibilities

Perform Salesforce administrative functions including user account maintenance, system configuration, creation and maintenance of workflow rules, process builders, validation rules, approval processes, reports and dashboards.
Manage day-to-day Salesforce support requests from users according to established SLA.
Participate in the development of relevant training programs related to the Salesforce platform.
Create and maintain Salesforce-related business, technical and user documentation.
Create and maintain reports and dashboards in Salesforce to provide relevant insights that support strategic objectives and KPIs.
Proactively identify areas for improvement introducing innovative recommendations, factoring in customer needs, external approaches, data analytics, as well as industry best practices, in close coordination with the Product Owner.
Liaise between the business analysts, internal systems team, and external vendors, developing solutions to meet user requirements, in close coordination with the Product Owner.
Keep abreast of Salesforce initiatives and technology trends that impact the business to continue to improve efficiencies on the Salesforce platform.
Manage system issues appropriately and escalate to support center and senior management when needed.
Facilitate system testing, working with business analysts to identify test cases, develop test scripts and conduct test execution.
Act as subject matter expert in Salesforce: importing data, data loader, creating reports, building dashboards, tech support and administer training to users.
Provide daily support to end users including managing issue resolution and performing root cause analysis.
Work on initiatives to ensure users adoption and satisfaction.
Communicate regularly with user base regarding new features, enhancements, and changes to the system.
Expand use of Salesforce: attend planning meetings, assist with determining if /how Salesforce can be used in new ways as opposed to purchasing a new system.
Create and maintain Bank hierarchy, user groups and roles within all CRM applications.
Ensure appropriate workflows based on product design.
Ensure system configuration and product specifications follow regulatory requirements.
Provide recommendations on new/enhanced product or service offerings by the various vendors that will improve efficiencies, control risk, or improve profitability.
Troubleshoot system issues by opening tickets and monitoring their resolution and keep system users updated on system issues and their resolution.
Provide systems expertise to drive operational best practices.
Maintain interfaces with applicable systems.
Participate in user groups and conferences provided by vendor to ensure the Bank is applying best practices.
Participate in training on and off site as provided by vendor.