System Administrator, National Accounts

Johnson Controls • Richmond, VA

6d

About The Position

Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! What will you do This position is responsible for overseeing inspectors in conducting routine inspections, testing, and preventive maintenance of both company and comparable competitive products. The role includes providing specialized training and guidance to inspectors and trainees, auditing service delivery, and evaluating the performance of inspection teams. What you will do The System Administrator support includes Systems Monitoring, User/ Device Administration, and Maintenance as required to support a healthy system. The System Administrator will be responsible for ad hoc report creation, troubleshooting, coordination of troubleshooting efforts with remote field resources, service ticket reporting and escalation. The System Administrator is also responsible for the proper operation and monitoring of all access control, video management and loss prevention systems and related sub-systems. How you will do it Responsible for the proper operation and monitoring of all access control sub-systems. Monitor and Maintain the Access Control and Video Management Systems, including Health Checks and Proactive Maintenance Procedures. Triage and Troubleshoot Access Control and Video platform Issues, including Software Issues, Alarm Events and Remote Resolution, coordinates repairs with vendors as needed. Create Reports and Dashboards if needed supporting the needs of the clients. Perform user management (excluding badge production), including user adds, changes, access level maintenance and permissions management. Limited on-call and travel to support operations and attend training may be required. Implements enhancements that will improve the reliability and performance of the systems. Supports and adheres to policies, procedures, standards, guidelines and process maps to maintain compliance, train personnel and document system operations. Provides security systems support to project teams for IMACs to include system design, vendor coordination and final testing. Coordinate service requests and maintenance with system vendors, ensure prompt action is taken, and follow up on all pending issues. Provide security support during emergency and non-emergency situations.

Requirements

• 5+ years security/IT related work experience providing systems administration and design support for Lenel OnGuard access control, Genetec Security Center and Bosch CCTV products.
• Certification in OnGuard required, Security Center preferred.
• Knowledge of network operations and infrastructure.
• Working knowledge in the administration of Microsoft Windows Operating Systems (Server, client, AD).
• Excellent verbal and written communications.
• Above average computer and keyboard knowledge and ability to learn new programs.
• Ability to multi-task and prioritize.
• Must be able to handle emergency situations.
• Read and understand floor plans, diagrams, and system schematics.
• Understand basic operations of low voltage alarm, CCTV, and other security systems.
• Excellent customer service skills and professional demeanor

Nice To Haves

• BS Degree preferred.
• Microsoft Office, Project, Visio and AutoCAD experience a plus.

Responsibilities

• Responsible for the proper operation and monitoring of all access control sub-systems.
• Monitor and Maintain the Access Control and Video Management Systems, including Health Checks and Proactive Maintenance Procedures.
• Triage and Troubleshoot Access Control and Video platform Issues, including Software Issues, Alarm Events and Remote Resolution, coordinates repairs with vendors as needed.
• Create Reports and Dashboards if needed supporting the needs of the clients.
• Perform user management (excluding badge production), including user adds, changes, access level maintenance and permissions management.
• Implements enhancements that will improve the reliability and performance of the systems.
• Supports and adheres to policies, procedures, standards, guidelines and process maps to maintain compliance, train personnel and document system operations.
• Provides security systems support to project teams for IMACs to include system design, vendor coordination and final testing.
• Coordinate service requests and maintenance with system vendors, ensure prompt action is taken, and follow up on all pending issues.
• Provide security support during emergency and non-emergency situations.

Benefits

• Competitive salary
• Paid vacation/holidays/sick time- 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance.
• This position includes a competitive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level