Windows Systems Administrator

Intelliforce-IT Solutions Group • Columbia, MD

1d • $111,000 - $142,000 • Hybrid

About The Position

At Intelliforce, this role supports the security operations that keep mission access trusted, controlled, and moving. You will help manage Multi-Factor Authentication services that users rely on every day across the enterprise, supporting token issuance, authentication troubleshooting, PKI certificate handling, and direct customer support for a global user base. This position is ideal for someone who enjoys solving access problems, providing quick user assistance, and working at the intersection of security and operations. The role offers direct ownership over critical access and authentication support in a mission-driven environment. You will be the first point of contact for MFA and PKI issues, manage the lifecycle of RSA, ALT, and PKI tokens, and collaborate with technical teams to diagnose problems and ensure service continuity. The work combines hands-on support, security operations, ticket management, documentation, and reporting, making your impact visible in both user experience and overall service health. Intelliforce is a small business where leadership is accessible, communication is direct, and strong performance is recognized, offering long-term stability, strong benefits, and a people-first culture.

Requirements

• Top Secret Clearance with Full Scope Polygraph, must be active
• Must be a U.S. Citizen
• Technical Bachelors Degree and 3 years of relevant experience, or High School Diploma and 7 years of relevant experience
• Experience providing direct customer support in a technical or security-focused environment
• Experience troubleshooting authentication, token, or certificate-related issues
• Experience managing service tickets and escalations through ITSM tools such as ServiceNow
• Ability to develop and maintain SOPs, knowledge base articles, and technical documentation
• Ability to work independently to triage issues, prioritize tasks, and meet deadlines
• Strong communication skills and ability to coordinate effectively with technical teams and users

Nice To Haves

• Expertise with Windows Operating Systems
• Familiarity with CSPiD software, Internet Options, and PKI Trust Store configurations
• Knowledge of 90Meter SCM, CIW Applications, and Active Client software
• Proficiency with Remote Desktop sharing via Skype
• Strong understanding of computer security principles
• Excellent organizational, multitasking, and customer service skill

Responsibilities

• Provide daily face-to-face support for walk-in services and remote assistance for a global user base
• Serve as the first point of contact for troubleshooting RSA Token and PKI certificate requests
• Manage the full lifecycle of MFA tokens, including RSA, ALT, and PKI issuance, maintenance, and returns
• Perform Limited Trust Agent and Registration Authority duties for PKI certificates, including authorization, issuance, and revocation
• Use ITSM tools such as ServiceNow to track, manage, and escalate service tickets
• Interact with technical teams to accurately diagnose and report issues
• Develop and maintain SOPs, technical documentation, and IT knowledge base articles
• Gather and report metrics on token distribution and related service activities
• Work independently to triage issues, prioritize tasks, and meet deadlines with minimal supervision

Benefits

• Ample PTO to rest and recharge
• All federal holidays off
• Your birthday off
• Multiple medical plan options, including ones with zero deductible or premium for employees
• Generous 401(k) with immediate vesting
• Exciting bonus opportunities, from profit sharing to quarterly awards and President’s Club recognition
• A culture of collaboration, connection, and fun, with regular team activities that go beyond the work

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees