System Administrator Level 2

IntelliGenesis • Aurora, CO

82d • $89,102 - $164,378

About The Position

The position involves analyzing user requirements to derive software design and performance requirements, providing support for implementation, troubleshooting, and maintenance of IT systems. The role includes managing daily activities of configuration and operation of IT systems, assisting users in accessing and using IT systems, and providing Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems. Additionally, the position requires optimizing system operations and resource utilization, performing system capacity analysis and planning, and providing in-depth experience in troubleshooting IT systems. The candidate will also be responsible for configuring and managing UNIX and Windows operating systems, supporting the design of systems and mission architecture, and analyzing and resolving complex problems associated with server hardware applications and software integration.

Requirements

• US Citizens Only
• TS/SCI Clearance and Polygraph required
• Ten (10) years' experience as a System Administrator in programs and contracts of similar scope, type, and complexity is required
• Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional System Administrator experience may be substituted for a bachelor's degree
• Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems
• Manages IT system infrastructure and any processes related to these systems
• Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provides Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems
• Provides support for the escalation and communication of status to agency management and internal customers
• Provides support for the dispatch system and hardware problem and remains involved in the resolution process
• Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance
• Skills and experience necessary to support installation and maintenance of Cisco routers and switches in support of enterprise systems for the program

Responsibilities

• Analyze user requirements to derive software design and performance requirements
• Provide support for implementation, troubleshooting and maintenance of IT systems
• Provide Tier I (Help Desk) problem identification, diagnosis and resolution of problems
• Manage the daily activities of configuration and operation of IT systems
• Provide assistance to users in accessing and using IT systems
• Provide Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provide support to IT systems including day-to-day operation, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization and perform system capacity analysis and planning
• Provide in-depth experience in troubleshooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process
• Configure and manage UNIX and Windows operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components along with implementing operating system enhancements to improve reliability and performance
• Support the design of systems, mission architecture and associated hardware
• Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
• Analyze and resolve complex problems associated with server hardware applications and software integration

What This Job Offers

• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees