System Administrator, Level 2 (FORECASTED)

Independent Software • Fort Meade, MD

109d

About The Position

At Independent Software, our mission is to support secure and resilient IT environments that enable critical operations and protect national interests. As a System Administrator, you will be responsible for managing and maintaining IT infrastructure that supports both classified and unclassified operations. You’ll provide hands-on support for system implementation, troubleshooting, and maintenance while ensuring the reliability, integrity, and performance of server, storage, network, and mobile device environments. This position requires you to be adept in supporting both UNIX and Windows systems, handling Tier 1 and Tier 2 escalations, and optimizing system operations. Your work will directly contribute to the stability and efficiency of mission-essential IT systems. At Independent Software, you’ll find a collaborative environment where your technical skills are valued and developed. We empower our team with autonomy, mentorship, and meaningful work that supports national defense and cybersecurity goals.

Requirements

• Strong experience supporting a wide range of IT systems, including servers, storage, network devices, and endpoint systems
• Demonstrated troubleshooting skills across multiple platforms and system types
• Proficiency in both UNIX and Windows operating systems
• Experience configuring and managing enterprise IT environments
• Ability to respond to and resolve Tier 1 and Tier 2 service requests and incidents
• Familiarity with system capacity planning and optimization strategies
• Effective communication skills for interacting with users, technical teams, and management
• Minimum of ten (10) years of experience as a System Administrator supporting programs or contracts of similar scope, type, and complexity
• Bachelor’s degree in a technical discipline from an accredited college or university is required
• In lieu of a Bachelor’s degree, an additional four (4) years of System Administrator experience may be substituted
• IAT II Certification required
• Must possess an active TS/SCI with appropriate Polygraph to be considered for this role

Responsibilities

• Support the implementation, troubleshooting, and maintenance of IT systems
• Manage daily activities of system configuration and operations
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) technical support for diagnosing and resolving system issues
• Assist users with access to and use of IT systems and resources
• Monitor and resolve issues related to client/server/storage/network/mobile devices
• Handle escalations and communicate system status updates to internal customers and agency management
• Conduct performance optimization and capacity analysis
• Provide detailed analysis and resolution for hardware and software issues
• Troubleshoot complex IT problems and remain involved in the full resolution process
• Configure and manage UNIX and Windows operating systems
• Install, update, and secure operating system software
• Maintain network component integrity and implement system enhancements to improve reliability and performance

What This Job Offers

• Education Level: Bachelor's degree