System Administrator Level 1

VIKTech • Fort Meade, MD

13d

About The Position

VIKTech is seeking a fully cleared SA based out of Maryland, System Administrator (SA) Skill Level 1: TS/SCI FS Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance The Level 1 System Administrator (SA) shall possess the following qualifications: Five (5) years experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor’s degree. The Level 1 System Administrator (SA) shall possess the following capabilities:

Requirements

• Five (5) years experience as a SA in programs and contracts of similar scope, type, and complexity is required.
• Bachelor’s degree in a technical discipline from an accredited college or university is required.
• Five (5) years of additional SA experience may be substituted for a bachelor’s degree.

Responsibilities

• Provide support for implementation, troubleshooting and maintenance of IT systems
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
• Manage the daily activities of configuration and operation of IT systems
• Provide assistance to users in accessing and using IT systems
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning

Benefits

• Medical/Dental/Vision-Employee is 100% Covered
• Tuition- 5k tuition/training reimbursement per year.
• Roth 401k 18k maximum per employee contribution (does 10% matching (No vesting schedule payments are deposited monthly)
• Short Term Long Term and AD&D are covered by employer
• Flexible Schedules and 4 Weeks PTO
• 8 Holidays and 2 Floating

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level