System Administrator II

Cleveland Clinic•Akron, OH

23h•Onsite

About The Position

Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Here, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treating our patients as family. Everyone at Cleveland Clinic is a caregiver. As part of our IT team, you’ll do more than explore and expand your discipline and skills — you’ll impact patients everywhere by delivering world-class care. As a System Administrator II, you will ensure that workstations and peripherals operate with optimal availability and reliability. You will be responsible for LAN administration, system installations, email administration, consulting services including specialized consulting for PLMI and the resolution of technical issues. Additionally, you will support staff and leadership in evaluating and making strategic Information Systems investments and decisions. A caregiver in this role works Monday through Friday from 8:00 a.m. – 5:00 p.m., with on-call responsibilities once every 11 weeks. During on-call hours after 4:30 p.m., you may receive pages to address tickets, including off-hours, weekends, and potentially holidays. A caregiver who excels in this role will: Ensure workstations and peripherals are maintained at the highest level of availability and reliability. Handle LAN administration, installations, email administration, consulting services and problem resolution. Assist caregivers and management in making Information Systems investments and decisions. Consult on desktop applications and configurations to improve employee productivity. Troubleshoot software, hardware, network protocols, workstation and departmental server-related problems. Provide second level diagnostic Help Desk support for hardware, software and operating systems. Act as the primary contact for ongoing support requirements including all hardware components. Coordinate workstation purchase decisions based on enterprise standards. Recommend, design, build and support PC workstations. Build and maintain detailed workstation documentation including configuration of desktop software and impact of additions, deletions or upgrades to the workstation.

Requirements

High school diploma or GED
Two years of experience in information systems
Experience supporting mid-size workstations and server environments
Demonstrated knowledge of information systems and small to mid-size (100-700 node) networks
ITIL Foundations certification is required within six months of position start date

Nice To Haves

Experience with personal computer architecture, interface components and telephone systems
Field technician experience
Knowledge of ServiceNow
Experience working in ticketing systems

Responsibilities

Ensure workstations and peripherals are maintained at the highest level of availability and reliability.
Handle LAN administration, installations, email administration, consulting services and problem resolution.
Assist caregivers and management in making Information Systems investments and decisions.
Consult on desktop applications and configurations to improve employee productivity.
Troubleshoot software, hardware, network protocols, workstation and departmental server-related problems.
Provide second level diagnostic Help Desk support for hardware, software and operating systems.
Act as the primary contact for ongoing support requirements including all hardware components.
Coordinate workstation purchase decisions based on enterprise standards.
Recommend, design, build and support PC workstations.
Build and maintain detailed workstation documentation including configuration of desktop software and impact of additions, deletions or upgrades to the workstation.