System Administrator II - Enterprise Lifecycle Services

Cleveland Clinic•Tigard, OR

8d•Onsite

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. Everyone at Cleveland Clinic is a caregiver. As part of our IT team, you’ll do more than explore and expand your discipline and skills — you’ll impact patients everywhere by delivering world-class care. Help our teams stay connected, up to date and equipped with the groundbreaking tools and technologies that are changing patients’ lives. Our primary role is to support the caregivers who take care of our patients with Cancer. Our team works to build technological solutions and automations to help our organization with lean principles and reduce costs. This is a rewarding place to work and we can see the patients we are helping throughout our building. A caregiver in this position works on-site Monday - Friday from 8:00 a.m. to 5:00 p.m. at the Cleveland Clinic Administrative Campus in Beachwood, Ohio.

Requirements

High school diploma/GED
Two years of experience in information systems
Experience supporting mid-size workstations and server environments
Experience with personal computer architecture, interface components and telephone systems
Demonstrated knowledge of information systems and small to mid-size (100-700 node) networks

Nice To Haves

Experience with personal computer architecture, interface components and telephone systems preferred.

Responsibilities

Ensure workstations and peripherals are maintained at the highest level of availability and reliability.
Handle LAN administration, installations, email administration, consulting services and problem resolution.
Assist caregivers and management in making Information Systems investments and decisions.
Consult on desktop applications and configurations to improve employee productivity.
Troubleshoot software, hardware, network protocols, workstation and departmental server-related problems.
Provide second level diagnostic Help Desk support for hardware, software and operating systems.
Act as the primary contact for ongoing support requirements including all hardware components.
Coordinate workstation purchase decisions based on enterprise standards.
Recommend, design, build and support PC workstations.
Build and maintain detailed workstation documentation including configuration of desktop software and impact of additions, deletions or upgrades to the workstation.