System Administrator II (CMDB), National Operations

External Crown Castle Careers•Canonsburg, PA

17d•$74,100 - $101,900•Hybrid

About The Position

The System Administrator II (CMDB) is a key member of a cross-functional team supporting Network NOCs and Operations. This role focuses on data analysis, maintenance, and support of the ServiceNow platform, with an emphasis on the Configuration Management Database (CMDB) and data analysis. Responsibilities include identifying business needs, defining solutions, promoting best practices, ensuring data and process consistency across regions, and coordinating communication. The position also contributes to system development, implementation, and training efforts to ensure consistent usage across regions.

Requirements

High school diploma or equivalent required.
Bachelor’s degree in Information Technology (IT) (or equivalent work experience).
5+ years of professional technical/industry experience.
3+ years of experience in software and data management.
Hands-on experience with ServiceNow CMDB
Strong analytical skills with the ability to interpret business needs and translate them into technical requirements.
Excellent verbal and written communication skills; able to interact professionally with diverse stakeholders.
Proven experience with ServiceNow CMDB
JavaScript
Ability to manage multiple initiatives simultaneously
Demonstrated experience supporting systems and databases
Strong customer service orientation
Knowledge of the Information Systems development lifecycle (e.g., requirements definition, user testing)
Quality control experience
Exceptional organizational and time management skills
Ability to analyze issues, determine root causes, and implement effective solutions
High-level problem-solving skills

Responsibilities

Data model CMDB Primary role to support data loads into the CMDB
Participate in enhancement planning to support data modeling and understand data impacts
Review of high-level business and user requirements into CMDB and relational database plans
Build, test, and implement data transforms to support data ingestion into ServiceNow
Perform data audits and corrections
Create and maintain transform maps
Develop clear, concise requirements specifications using standard templates
Maintain system documentation (e.g., user guides, feature communications)
Develop and improve processes, procedures, and training to ensure consistent system usage
Conduct process reviews, model business processes, and create process maps to ensure data accuracy
Troubleshoot and resolve data issues in operational tools
Document problems, resolutions, and configurations for future reference
Support automation initiatives for process efficiency

Benefits

Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).
Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).
New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child.
Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.
Tuition reimbursement up to $5,250 per year of eligible tuition and fees.
Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns.
Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate.
Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service).
10 company holidays plus 2 floating holiday.
All offices provide free beverages and snacks.