System Administrator I

JCPRD•Lenexa, KS

About The Position

Join the award-winning Johnson County Park and Recreation District (JCPRD) team and help make a real impact in this community! As part of our National Gold Medal Award–winning organization, you’ll help bring joy, adventure, and enrichment to millions each year. JCPRD welcomes over 7 million visitors to our parks and engages 3 million+ participants in more than 4,000 programs—and we’re still growing. When you work at JCPRD, you’re joining a team recognized locally, regionally, and nationally for excellence in parks, recreation, culture, education, and public service. Enjoy outstanding benefits, retirement plans, employee incentives, and a workplace culture built on passion, creativity, and teamwork. Named Best Large Employer in Johnson County for two years running, JCPRD is the perfect place to grow your career, make a difference, and have fun doing it. Come work where you play—and help us inspire healthier, happier lives for everyone!

Requirements

Equivalent combinations of education and experience may be substituted for one another.
Candidates should have an associate’s degree in information technology, relevant certifications, or a comparable level of hands-on experience in systems, networks, storage, or wireless broadband.
A valid KS/MO driver’s license is required.

Nice To Haves

Associate’s degree in information technology and two years of relevant experience in systems, networks, storage, wireless broadband.

Responsibilities

Performs advanced system administration and operational support for public safety technology systems including mobile data terminals (MDTs), broadband vehicle routers, fleet and body-worn camera systems, digital evidence management platforms, video surveillance, door access control systems, networks, and workstation environments.
Monitors system logs, alerts, and performance metrics to identify security threats, service interruptions, and capacity issues; performs system tuning, capacity planning, and resource optimization; maintains accurate inventory and lifecycle tracking of technology assets.
Leads and completes technical assignments involving incident resolution, system enhancements, imaging, upgrades, and configuration changes for mission-critical law enforcement applications and infrastructure.
Ensures high system availability and reliability while supporting growth in system usage, expanded operational capabilities, and integration with public safety platforms; monitors systems to ensure compliance with agency standards, security requirements, and regulatory policies.
Provides end-user technical support for sworn officers and department staff by responding to service requests, troubleshooting hardware and software issues, and prioritizing incidents based on operational impact.
Installs, configures, and maintains computer systems, mobile computing equipment, vehicle technology, peripheral devices, and specialized law enforcement applications.
Administers user access and identity management for agency systems, including creating and maintaining user accounts, assigning and modifying role-based security permissions, and ensuring appropriate access to data, applications, and digital evidence systems in accordance with departmental security policies and auditing requirements.
Coordinates with vendors, contractors, and external support teams to diagnose and resolve complex technical issues affecting public safety technology systems.
Plans, tests, and implements system upgrades, patches, firmware updates, and new releases using established change management processes to maintain system stability, security, and configuration control; develops project plans and schedules for system deployments, upgrades, and technology refresh initiatives.
Assists in the development and maintenance of operational procedures, technical documentation, and support processes for department technology systems.
Contributes to infrastructure standards and best practices while providing subject matter expertise for hardware, software platforms, mobile technologies, and shared services that support law enforcement operations and digital evidence management.
Provide on-call critical system support outside of regular business hours, ensuring rapid response to outages or high-priority incidents, and maintain availability to report to work as needed during inclement weather conditions to support business continuity.