System Administrator (Field Support), Level 1

About the position

As a System Administrator (Field Support), Level 1, you will provide technical support and troubleshooting for networks, desktops, and system hardware and software.

Responsibilities

• Apply fundamental diagnostic techniques to identify problems, investigate causes, and recommend appropriate solutions.
• Provide remote support access using desktop mirroring and other remote access applications for worldwide locations.
• Identify, investigate, resolve, and follow up on issues reported to the helpdesk by users of cloud infrastructure.
• Modify, relocate, and install new equipment as needed.
• Perform technical tasks and offer site support.
• Conduct integrity testing and interview customers to gather information about their issues.
• Interface with our Tier 2 technical support team and the Availability Management team to escalate any issues that require additional assistance for resolution.
• Handle Data Transfer Agent requests to transfer files between networks.
• Must be available to work 9am-5pm Mon-Fri Shift

Requirements

• A high school diploma or equivalent with 10 years of relevant experience, or a Bachelor's degree with 5 years of relevant experience.
• Experience with Hardware Installation, maintenance and Repair.
• Proficiency with Microsoft applications and Windows administration.
• Experience with Remote Desktop Administration.
• DoD 8570 IAT Level 1 required.
• An active TS/SCI clearance with a polygraph is mandatory for this role.