System Administrator Associate (WebEx, Cloud)

JEA•Jacksonville, FL

About The Position

Professional work that installs, configures, operates, maintains, and troubleshoots servers and other computer systems. Provides support services to facilitate efficient and effective use of traditional and cloud system resources. Maintains data files and monitors the system configuration to ensure data integrity. Responds to service outages and other problems. . Conducts server builds, creates, and applies application patches, release upgrades and other deployment methods and modifications to server operating system hardware and software. Configures, optimizes, fine-tunes, monitors, and maintains network systems, server operating systems and system applications. Performs system administration tasks, including adding and removing users, user groups and accounts. Assists in managing authentication, authorization, and access control. Assists in planning for re-engineering of existing systems, replacing inadequate systems and system expansion. Performs system backups and recovery procedures. Analyzes, diagnoses, troubleshoots, and resolves system hardware, software, networking, and production issues. Assists with monitoring and managing hardware and software system resources, including server performance, system and capacity trending analysis CPU usage, disk usage, backup systems, and response times to maintain operating efficiency. Coordinates equipment repair and deployment Writes or modifies basic scripts and performs light programming to resolve performance problems and automate systems administration tasks. Maintains system documentation and logs. Documents procedures, including drawings and standardized images to illustrate applications server hardware, software and network configuration and automated deployments. Solves routine and recurring problems and identifies and suggests solutions to more complex problems. Gathers research data and assists in testing and evaluating vendor hardware, software and system components as required. Assist in planning and developing procedures for operating under both normal and emergency conditions. Assists in disaster recovery testing. Participates in ongoing training to continuously upgrade technical knowledge and skills. Follows and completes work in conformance with JEA Policies and Procedures to meet compliance requirements. Performs other job-related work as assigned

Requirements

An associate degree in computer science or related discipline and two (2) years of professional experience in a system administration role in a large corporate environment for the discipline and/or specialty area(s) being recruited. Applicants that are actively enrolled in and attending college and are within their final year of the Computer Science degree program will be deemed eligible, allowed to test/interview for the position and if successful will be placed on the eligibility list. Successful completion of the degree must be presented prior to hire date.
Four (4) year combination of education, training, and experience in installing, supporting, and maintaining servers and other computer systems in a large corporate environment for the discipline and/or specialty area(s) being recruited.
Experience for Technology Services: Cloud, Web Ex Required to help maintain 24 X 7 systems availability.
Discipline: Cloud, WebEx
Specialty Areas: Collaboration/Teams Communications
A valid driver's license may be required depending upon assignment and if required, must be maintained during employment in this classification.
Must possess sufficient strength and agility to perform lifting, climbing, and carrying of tools and equipment.
Able to wear appropriate safety equipment; work at heights and perform arduous duties
This position requires that employees be in compliance with JEA procedure HUMR Screening Personnel Risk Assessments (pre-hire for “FACTA” designations; pre-hire and recurring for “CIP” designations).

Responsibilities

Conducts server builds, creates, and applies application patches, release upgrades and other deployment methods and modifications to server operating system hardware and software.
Configures, optimizes, fine-tunes, monitors, and maintains network systems, server operating systems and system applications.
Performs system administration tasks, including adding and removing users, user groups and accounts. Assists in managing authentication, authorization, and access control.
Assists in planning for re-engineering of existing systems, replacing inadequate systems and system expansion.
Performs system backups and recovery procedures.
Analyzes, diagnoses, troubleshoots, and resolves system hardware, software, networking, and production issues.
Assists with monitoring and managing hardware and software system resources, including server performance, system and capacity trending analysis CPU usage, disk usage, backup systems, and response times to maintain operating efficiency.
Coordinates equipment repair and deployment
Writes or modifies basic scripts and performs light programming to resolve performance problems and automate systems administration tasks.
Maintains system documentation and logs.
Documents procedures, including drawings and standardized images to illustrate applications server hardware, software and network configuration and automated deployments.
Solves routine and recurring problems and identifies and suggests solutions to more complex problems.
Gathers research data and assists in testing and evaluating vendor hardware, software and system components as required.
Assist in planning and developing procedures for operating under both normal and emergency conditions.
Assists in disaster recovery testing.
Participates in ongoing training to continuously upgrade technical knowledge and skills.
Follows and completes work in conformance with JEA Policies and Procedures to meet compliance requirements.
Performs other job-related work as assigned

Benefits

JEA offers a generous benefits and compensation package, with most benefits starting on your first day of employment .
Paid Time Off: 13 paid holidays plus an exceptional annual leave benefit to be used for vacation, personal and sick time.
Medical: Three comprehensive medical plans offered as options for you and your dependents–including one plan with 100% paid coverage for the employee.
Other Benefits: Exceptional benefits package beginning from first day of employment.
Dental
Vision
Health accounts – employer sponsored HSA and HRA
Flexible spending accounts
Tuition reimbursement
Life insurance, accidental death & dismemberment, short-term and long-term disability and more.
Retirement: JEA provides a great benefits and retirement package for its employees. Employees may begin participation in the 457 Deferred Compensation Plan on day one of employment. Employees have the flexibility to choose from a variety of investment options to help them achieve their retirement goals.
Health & Wellness To encourage our employees to develop and maintain good health, JEA offers access to the Healthy Lifestyles Wellness program as well as 11 onsite fitness centers. From annual flu shots and biometric screenings to health risk assessments and periodic access to an on-site mobile mammography unit, the program offers something for everyone.