Supports the implementation, troubleshooting, and maintenance of IT systems. Oversees the infrastructure and processes associated with these systems. Provides operational support across client/server, storage, network devices, and mobile platforms, including monitoring and resolving issues. Handles Tier 1 (Help Desk), Tier 2, and Tier 3 (Escalation) problem identification, diagnosis, and resolution. Manages escalation procedures and communicates status updates to agency leadership and internal stakeholders. Assists with dispatch system and hardware issues, remaining engaged throughout the resolution process. Configures and administers UNIX, Linux, and Windows operating systems, including installation, software updates, network component configuration, and performance enhancements to ensure system reliability and efficiency. Support the implementation, maintenance, and troubleshooting of IT systems. Oversee daily configuration and operational tasks for IT systems. Handle Tier 1 (Help Desk) support, including identifying, diagnosing, and resolving technical issues. Assist users in accessing and effectively using IT systems. Provide Tier 1 and Tier 2 (Escalation) support for problem identification and resolution. Manage user accounts, including creation, activation, modification, deactivation, and removal. Ensure configuration management and implement system security controls to maintain compliance. Conduct regular vulnerability scans to assess system security. Maintain IT systems through daily operations, monitoring, and issue resolution across client/server, storage, network, and mobile devices. Apply IAVA security patches and document patch status in designated tracking systems. Support escalation procedures and communicate system status to agency leadership and internal stakeholders. Optimize system performance and resource usage, and conduct capacity planning and analysis. Deliver advanced troubleshooting support for IT systems. Provide detailed analysis and feedback to agency leadership and internal stakeholders for escalated support tickets. Assist in resolving dispatch system and hardware issues, remaining actively involved throughout the resolution process. Configure and administer UNIX, Linux, Windows, and other applicable operating systems; install and update OS software; maintain system integrity; configure network components; and implement enhancements to improve reliability and performance. Coordinate system changes with the Information System Security Officer (ISSO) and Information System Owner (ISO) as part of the Change and Configuration Management process. Support the ISO by completing assigned milestones within the Plan of Action and Milestones (POA&M) and tracking progress. Ensure IT assets comply with Identity and Access Control Management (ICAM) policies. Provide Tier 2 (Escalation) support for identifying, diagnosing, and resolving technical issues. Apply expertise in mission islands, Trusted Thin Client environments, and enhanced Virtual Desktop Infrastructure (VDI), including remote GPU and memory scaling. Contribute to the design of systems, mission architecture, and related hardware components. Demonstrate a solid understanding of system administration interdependencies within a Service-Oriented Architecture (SOA) framework. Diagnose and resolve complex issues involving server hardware, software applications, and system integration.