System Administrator 3: Technical Operations Center Lead

M.C. Dean, Inc•Fremont, CA

1d•Onsite

About The Position

M.C. Dean is Building Intelligence®. We design, build, operate, and maintain cyber-physical solutions for the nation’s most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 9,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration. Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values—agility, expertise, and trust—we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries. We are seeking a System Administrator 3 to join our Security and Electronic Systems (SES) business Unit. As part of (SES) Strategic Business Unit you will be part of a team that designs, engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, it systems, perimeter defense and command and control systems for federal, local and commercial customers across high-growth markets. In this role you will be leading and working as part of a team to monitor, maintain, and test Physical Access Control, CCTV, PSIM and other electronic security systems and support implementation, troubleshooting and maintenance of Information Technology (IT) systems in support of the endpoint devices. The position provides Tier 2 (Escalation) problem identification, diagnosis and resolution of problems and supports the escalation and communication of status to agency management and internal customers. Candidates must be flexible in schedule, have the ability to travel, and be able to communicate professionally with customers and coworkers. Punctuality, attendance, a willingness to learn, and an ability to work well with others are key to success in this role.

Requirements

Bachelor's Degree and 5+ Years of progressive experience or
Associates Degree and 8+ Years of progressive experience or
HS Diploma or Equivalent and 10+ Years of progressive experience
Requires system administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, implementing new workstations, and system extensions.
Requires 2 + years of experience programming/administrating Physical Access Control Systems.
Demonstrated previous experience effectively managing small teams.
Demonstrated understanding of Windows patching and vulnerability remediation.
Demonstrated advanced knowledge of Windows active directory hierarchy and implementation.
Basic knowledge of large-scale networking, VLANS and routing.
Requires reliable attendance at customer site during work hours required by customer.
Requires the ability to work flexible shifts that include nights, weekends, holidays and on call as needed.
Requires minimum of Security + Certification, CASP, or CISSP certification.
Demonstrated background working with multidisciplinary teams.
Demonstrated time management and organization skills to meet deadlines and quality objectives.
Proficient in MS Excel, Word, Visio, and PowerPoint.

Responsibilities

Manage team of 10-20 System Administrators and leads.
Manage physical security system support to meet service expectations.
Use Artificial Intelligence to safely and effectively improve operational efficiency
Analyze security system infrastructure performance and recommend improvements.
Troubleshoot, maintain integrity, and configure components to improve reliability and performance.
Analyze requirements of future deployments and make recommendations for IT infrastructure including all hardware and software required to fulfill those requirements.
Perform root cause analysis on significant issues across all tiers of support.
Perform preventive maintenance actions including system back-ups, error log reviews, database size analysis, and integrity checks.
Develop new system and application implementation plans to include testing procedures and ensuring operational reliability.
Stay current with technological developments and make recommendations for ways to take advantage of new and emerging technology.
Create technical documentation such as standard operating procedures (SOP) and as builds for both technical and non-technical audiences.
Train system users and other system support personnel as needed.
Perform all duties with minimal direct supervision.

Benefits

A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust.
An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years.
Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement.
Open and transparent communication with senior leadership as well as local office management.
A competitive salary
Medical, dental, vision, life, and disability insurance
Paid time off
Tuition reimbursement
401k Retirement Plan
Military Reserve pay offset
Paid maternity leave