System Administrator 3-IT
About The Position
Responsible for providing the first line of on-site field system support that includes hardware, software, software applications, and networking to customers and field personnel on-site at customers or remotely.Provides a high level of customer satisfaction through the effective delivery of technical support and service programs. Customer support specifications may include product performance / maintenance, product installation, project management, site planning and professional services. Pro-actively coordinates resources, problem resolution, problem escalation, and the use of system level diagnostics. Understands service processes and options that are linked with the customers specifications. Able to identify and solve a wide range of problems. Needs a 24-hour commitment to support customer specifications which may also be fulfilled by participation in the regional standby rotation. Works primarily at customer sites. Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. 3 years relevant experience and BA/BS degree preferred. Career Level - IC3 Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling 1-888-404-2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Requirements
- 3 years relevant experience
- BA/BS degree preferred
Responsibilities
- Providing the first line of on-site field system support that includes hardware, software, software applications, and networking to customers and field personnel on-site at customers or remotely.
- Providing a high level of customer satisfaction through the effective delivery of technical support and service programs.
- Customer support specifications may include product performance / maintenance, product installation, project management, site planning and professional services.
- Pro-actively coordinates resources, problem resolution, problem escalation, and the use of system level diagnostics.
- Understanding service processes and options that are linked with the customers specifications.
- Identifying and solving a wide range of problems.
- Needs a 24-hour commitment to support customer specifications which may also be fulfilled by participation in the regional standby rotation.
- Works primarily at customer sites.
- Completes own role largely independently within defined policies and procedures.
Benefits
- competitive benefits that support our people with flexible medical, life insurance, and retirement options
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
